Implementation Analyst I
RealPage, Inc.
Date: 2 weeks ago
City: Cebu City
Contract type: Full time
Summary
The Implementation Analyst I manage the initial implementation of software setup of new and existing client properties for Renter Engagement Solutions Services as well as provides fact-based implementation guidance to ensure successful transfer of information. Using established procedures, the IA is required to analyze client data and take the appropriate actions necessary to implement all requested products. This person should have exceptional customer service, project management and organizational skills as well as above average computer skills. The Implementation Analyst is instrumental in effectively communicating challenges to the appropriate departments to ensure a positive client implementation experience.
Primary Responsibilities
The Implementation Analyst I manage the initial implementation of software setup of new and existing client properties for Renter Engagement Solutions Services as well as provides fact-based implementation guidance to ensure successful transfer of information. Using established procedures, the IA is required to analyze client data and take the appropriate actions necessary to implement all requested products. This person should have exceptional customer service, project management and organizational skills as well as above average computer skills. The Implementation Analyst is instrumental in effectively communicating challenges to the appropriate departments to ensure a positive client implementation experience.
Primary Responsibilities
- Implementation for one or more products for small to midsize property management companies.
- Coordination of RealPage services including data conversion and training.
- Creating of logo and completing web design task
- Deliver on-time implementations, per agreement with customer.
- Support clients through the implementation process to achieve a high level of client satisfaction.
- Identify and escalate to your leader, issues or risks to assigned implementations.
- Review client business practices and confirm data is converted in a way that best utilizes RealPage products.
- Review complex orders to confirm that all services being provided have been properly requested.
- Perform peer review of the work produced by teammates to ensure it meets department quality standards.
- Meet strict deadlines and manage multiple projects within a short time frame.
- Communicate with management regarding the status of assignments and any obstacles encountered that may hinder the achievement of designated goals.
- Graduate of any four-year course related to IT or software.
- With 2 years work experience in Digital Marketing, SEO and Graphic Designing
- With background using photoshop, SharePoint and Salesforce
- Technology/SaaS, Marketing/Digital Advertising and/or Property Management experience
- Outstanding verbal and written communication skills
- Must possess good organization and time management skills.
- Able to work with little supervision but knowing when to escalate problems.
- Completing multiple tasks within desired timelines; excellent project management skills
- Flexible, detailed, and able to successfully accept change.
- Must be willing to work in a fixed night shift schedule.
- Must be flexible in terms of work arrangement (WFH, WIO or Hybrid setup)
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Healthcare Account - Cebu City - No BPO experience required
Metacom Careers,
Cebu City
9 hours ago
Metacom is urgently hiring a CSR for a healthcare account in Cebu City.On-siteShifting ScheduleQualificationAt least high school graduateWith or without BPO experienceWilling to work on-siteExcellent English communication skillsPerks And BenefitsPaid Trainings, 28 Paid Leaves, HMO plus 3 dependentsGovernment-Mandated Benefits, 13th Month Pay
Customer Support Agents
Select VoiceCom,
Cebu City
3 days ago
Job overview:Customer Support Agents are critical for customer retention and happiness. We are the real, live humans on the other side of the screen. Experts in the product and exceptional in sensitive and skillful communication. Our approach is to serve the customer by providing the knowledge and assistance they need to achieve their individual goals. About the client:We are an...
Operations Team Lead/SME | Cebu | Shifting Schedule
MicroSourcing,
Cebu City
4 days ago
Staff-relatedJob DescriptionPerformance Ensure that staff meets client standards, KPIs, metrics, etc. Monitor and track daily attendance. Meet coaching session quotas per month. Guide employees to correct or meet performance standards and/or behaviour by identifying the root cause of the problem. Identify causes and find solutions, not to punish the employee.Payroll Concerns Handle payroll disputes from staff and create requests for...
