Implementation Analyst (CCM)

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Client Services Service Operations Excellence (Configuration) organization provides consultation, management, and maintenance of Visa’s product and service settings to support Visa client systems and services, ensuring seamless integration, efficient transaction processing, and compliance with industry standards. We are seeking an Implementation Analyst to lead key initiatives within the Implementation Services Digitization team. This role involves managing non-routine configuration activities along with identifying and resolving issues of low to mid complexity.

The ideal candidate will be a self-starter with project management experience, an analytical and strategic thinker with excellent communication skills and a strong interest in how products are activated, developed and delivered. S/he will possess a unique combination of problem-solving ability, flexibility with rapid changes, intellectual curiosity, and attention to detail.

Responsibilities:

• Manage multiple types of configuration requests in support of client and Visa initiatives. Such as the addition of new system parameters to roll out a new service. This involves the coordination and prioritization of resources and tasks based on committed deliverable dates.
  
  

• Review, research, and analyze each client configuration request (i.e. Client Information Questionnaire, Digital Enablement Form) in detail to ensure completeness and accuracy. This includes highlighting discrepancies, inconsistences and incomplete information.
  
  

• Gain familiarity with digital payment technologies and the payments ecosystem, including platform expertise, market readiness, product features, and global nuances
  
  

• Engage with multiple stakeholders to develop effective solutions that address user needs
  
  

• Work with partners to conduct user research and determine scope and business requirements for new product features and enhancements
  
  

• Collaborate with cross-functional business, product, technology, client services, commercialization and other teams to design, build, and deliver best-in-class tools, both internally and externally
  
  

• Execute existing internal and external communications and training strategies to simplify onboarding and drive engagement
  
  

• Collaborate with cross-functional internal Visa teams to define and execute a cohesive strategy related to a specific product or feature
  
  

• Provide consultation and guidance on clients’ requests and needs, which also includes discussion of processing implications and completing questionnaires.
  
  

• Provide problem resolution support for production and testing configuration changes.
  
  

• Build and enhance positive working relationships with Visa clients and internal stakeholders (i.e. Account Management, Project Management, & Testing).
  
  

• Assist in the development, management, and tracking of metrics and KPIs. Produce reports, perform analysis, and provide recommendations based on findings.
  
  

• Help update, manage, and track global configuration documents.
  
  

• Support cross-regional coordination and execution of projects and strategic initiatives.
  
  

• Represent customer system and operational requirements to internal Visa organizations.
  
  

• Provide training (and share knowledge) to internal and/or cross-functional teams and external clients, as applicable.
  
  

• Contribute to department processes and procedures.
  
  

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications

2 years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)



Preferred Qualifications

3 or more years of work experience or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, MD)

2-4 years of direct Visa experience is preferred

Experience using standard MS Office tools, e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.

Proficiency/experienced in data visualization and business intelligence tools such as Tableau and Power BI.

Experience and/or knowledgeable with Automation Tools like Power Automate.

Familiarity with Generative AI (GenAI) technologies and their applications.

Knowledge of other relevant software and programs that enhance productivity and efficiency.

Customer-oriented mindset with demonstrated ability to engage with multiple stakeholders and build effective solutions that address client needs

Prior product management, solutioning, or project management experience

Ability to explain complex business and technical concepts to broad audiences in an approachable way

Detail oriented and highly execution focused by working in conjunction with various counterparts across multiple functional groups

Knowledge of payment systems (card networks, ACH, RTP, digital wallets), banking or funds/money movement

Knowledge of training development, AI, and automation tools

Ability to influence, negotiate and drive results, ensuring that timelines are adhered to and any risks to the project are called out early

Ability to manage multiple projects and workstreams effectively

Embrace change and ambiguity in an ecosystem that is rapidly evolving

Strong communication skills, including oral, written, and presentation skills.

Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to prioritize effectively and multi-task under deadlines

Working knowledge of client business drivers as it relates to their operations and processing services

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.