ICT Service Desk Staff

Acquire Intelligence


Date: 2 days ago
City: Pasig City
Contract type: Full time
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Duties And Responsibilities

  • Troubleshoots equipment malfunctions and corrects them as directed by knowledge-based tool or supervisor.
  • Takes immediate action to escalated tickets and close it as soon as issue has been confirmed resolved.
  • Manage more complex proactive events, perform advanced diagnostics, escalate third-party problems, be they software or hardware vendor, and gather pertinent details enabling escalation to Supervisor / Manger when necessary.
  • Provide IT support services over the phone, chat, tickets and through other electronic means and assist with field work if necessary.
  • Mentor’s new hires during the nesting period.
  • Document, track and monitor end-user problems to ensure timely resolution.
  • Research and implement fixes for new issues.
  • May work with infrastructure and create new solutions.
  • Assists with maintaining an accurate Service Desk knowledge-based tool.
  • Area of support includes: Troubleshooting, software problems. configuration, database administration, network setup/diagnoses, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues
  • Virus/Spyware Removal/Detection
  • Reports complex issues to Incident Manager

Minimum Requirements

  • Ability to follow, document, and maintain standard procedures.
  • Superior analytical and problem-solving abilities with keen attention to detail.
  • Ability to respond to requests for technical assistance via phone and through other electronic means.
  • Technical discipline to effectively perform routine assignments; as well as applied knowledge of established procedures, policies and practices.
  • Ability to diagnose the cause of a problem in a complex environment and provide effective solutions quickly.
  • Interpersonal and communication skills necessary to train others in computer system.
  • Ability to simplify complex technical terms when assisting end-user.
  • Ability to communicate problems with supervisors as they become known.
  • Ability to meet deadlines
  • Able to react to change productively and handle other essential tasks as assigned.
  • Excellent written and verbal communication skills including interpersonal / customer service skills
  • Must possess a strong commitment to high-quality customer service and solid work ethic
  • Exceptionally self-motivated and directed with ability to set and manage priorities judiciously.
  • Ability to provide Acquire BPO customers with outstanding customer care and service at all times.
  • Willing to work variable shifts including evening, weekends and public holidays.

Join the A-Team and experience the A-Life!

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Social Media Campaigns Coordinator

MicroSourcing, Pasig City
2 days ago
Discover your 100% YOU with MicroSourcing!Position: Social Media Campaigns CoordinatorLocation: Robinsons Cyberscape, OrtigasWork setup & shift: Onsite | NightshiftWhy join MicroSourcing?You'll HaveCompetitive Rewards: Enjoy above-market compensation, healthcare coverage on day one (for you and one or more dependents), paid time-off with cash conversion, group life insurance, and performance bonuses.A Collaborative Spirit: Contribute to a positive and engaging work environment by...

External Workforce Center Associate (hybrid)

SAP, Pasig City
2 days ago
We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where...

Training Supervisor

Transcom, Pasig City
6 days ago
Transcom is looking for talented individuals like you to join our awesome team! Be the next Training Supervisor for our Transcom Pasig site!Join our Transcom Family as a Training Supervisor!The Training Supervisor leads, develops, and manages the training team/group of trainers to ensure the successful delivery of all training programs. This role is responsible for overseeing the entire training lifecycle,...