ICT On-Site Support and Build Area Staff

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Description

Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines, and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.

Why Join the A-Team?

Come for a career, stay for the fun!

(Pick the benefits that suit your role/campaign)

• HMO coverage for you and your family
• Yearly Kick Off Parties with major giveaways (like the car in 2023)
• Get recognized through our ‘Value Awards’
• Grow your career - yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900 promotions given each year
• 2,700+ leadership training courses
  
  

A Glimpse into Your New Role

As an ICT On-Site Support and Build Area Staff, your role is vital in keeping our customers and employees happy and contributing to our organization’s growth and success.

In This Role, You Will

• Troubleshoot minor equipment malfunctions and resolve issues as directed by knowledge-based tools, IT Service Desk, and/or the Shift Supervisor.
• Monitor user and system adherence to security standards.
• Evaluate and test equipment, network/software, and system tool products, submitting recommendations to the shift supervisor.
• Operate and monitor divisional operating systems, platforms, network, servers, and software, escalating and/or resolving exceptions in accordance with established procedures.
• Assist staff with installation, configuration, and ongoing usability of desktops, laptops, peripheral equipment, and software complying with given standards and guidelines.
• Escalate issues to higher levels of support when needed.
• Document, track, and monitor problems to ensure timely resolution.
• Set and load computer equipment with required items and prepare equipment for operations.
• Gather and analyze information about the user’s issue and determine the best way to resolve their problem.
• Ensure hardware accessories are functional and usable, troubleshooting hardware issues as the primary scope of support.
• Provide physical support to all system users.
• Act as a second layer of support to prepare machines for WFH users, configure VPN for out-of-office environments, and arrange logistics of technology items for delivery for home use.
  
  

What You’ll Bring

• Experience in troubleshooting and providing IT support.
• Basic understanding of network systems, operating systems, and IT hardware.
• Strong problem-solving skills and attention to detail.
• Ability to communicate effectively and work collaboratively with a team.
• Excellent organizational and time management skills.
  
  

With a diverse global team working together, we proudly embrace and live by these shared values:

Collaboration: Brilliant jerks can be brilliant elsewhere.

Impact: Do, get it done, create impact.

Passion: Be positive, bring passion and energy.

Transparency: A transparent team can help each other.

What are you waiting for?

Join the A-Team and experience the A-Life!

Join the A-Team and experience the A-Life!