ICM Configuration Specialist

Requirements

Description and Requirements

Additional Job Description

The primary focus of this position is the support and maintenance of the Enterprise Resource Planning (ERP) software application of the organization. This position will act as a technical point of contact for the integration, optimization, and enablement of (but not limited to) Finance and HR ERP software. The ERP Analyst II is a subject matter expert in the ERP modules ensuring data integrity, configuring and testing software changes, report writing, and analyzing for process improvement opportunities.

Functional Responsibilities:

Acts as a main point of contact on one or more ERP software configurations for business as usual or project related activities , that enhance the existing ERP products, but not limited to: Cross application features such as ERP security, business process, mobile, reporting & analytics, organizations etc. Core Human Capital Management such as time tracking, absence, compensation, talent & performance, benefits, recruitment, etc. Integrations such as massive data uploads, ERP web services, API integrations, Data Transformation (XML, XSLT), Integrations Architecture.

Supports any testing efforts on new system configuration. Writes, performs, and provides support on testing configuration changes for the ERP modules they support. Supports the stakeholders and the quality team during the end user testing to fix and/or recommend a work around for any failed test results. Performs data validation and data load on day to day activities or project needs.

Provide support on, researching and resolving their supported ERP module’s issues, unexpected results or process flaws; perform scheduled activities; recommend solutions or alternate methods to meet the requirements of the business.

Assist in the review, testing and implementation of enterprise-level software / system upgrades or patches. Collaborate with functional and technical staff to coordinate application of upgrade or fix. Document process and results.

Serve as a liaison between the HR/Finance and Information Technology (IT) Departments to provide systems support and analysis and to leverage technology solutions to meet the needs of the department and users of HR/Finance information systems.

Develop knowledge articles/guidelines/documentation about internal processes or how to issue/resolutions.

Assist in the development of standard reports for ongoing customer needs. Ensure data integrity in systems by running queries and analyzing data. Provide support for all HR/Finance related technical systems and integrations.

Assists in identifying new HR/Finance needs and the software products to fulfill these needs.

Assist with daily staffing processes ensuring SLA and CSAT are within the required goals. Proper management of the ticket escalation.

Desired Skills :

B2+ English level written and verbal.

Proactive and forward thinking attitude and creative problem solving ability

Strong analytical and problem solving skills.

Must be detail oriented and have strong organizational skills with the ability to prioritize and follow-up on multiple concurrent tasks.

Excellent oral, written and listening skills.

Must work well with others and Self managed

Advanced Excel

Functions: SUMIF Joint, average, Count, conditioning formulas (IF, AND, OR)

Preparation and presentation of advanced graphics

PivotTables

Search the data value by: VLOOKUP.

Format Cells

Advanced Filters

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.