HWS Specialist

Join our Team

About this opportunity:

We're searching for a proactive and detail-oriented Support Coordinator to join our dynamic Ericsson team. As a Support Coordinator at Ericsson, your role will dive deep into the workings of customer support operations, from the management and configuration of support tools to performance reporting. You will be instrumental in process management, contract management and hardware material management. Additionally, you will serve as a vital link for Emergency CSRs, overseeing ticket initiation and communication channels, providing valuable language assistance, and conducting initial contract validation.

What you will do:

• Deploy, develop, manage and configure our Customer Support tools.
• Conduct internal and external tool training according to demand.
• Cultivate and deploy CS process documentation, instructions, and training materials.
• Validate that all customer requests adhere to contract specifications.
• Propose and drive operational process improvement projects.
• Secure, validate, and disseminate transactional data and reports for HW cost allocation.

The skills you bring:

• Process and Tools Management.
• Change and Improvement Management.
• Risk management.
• CS Ways of Working and Tools Competency.
• Trade Compliance.
• Knowledge Sharing and Collaboration Skills.
• EH processes, tools.
• Performance management / controlling.
• Financial Model.
• Customer Support Service Delivery Process Model.

• can work under hybrid (BGC Taguig office)
• excellent communication skills
• detailed and organized