Human Resources Specialist II - SuccessFactors Support

At Fluor, we are proud to design and build projects and careers. We are committed to fostering a welcoming and collaborative work environment that encourages big-picture thinking, brings out the best in our employees, and helps us develop innovative solutions that contribute to building a better world together. If this sounds like a culture you would like to work in, you’re invited to apply for this role.

Job Description

Are you ready to take your career to the next level? Now is an exciting time to join the Fluor team in the Philippines! Join us and enjoy the following!

Competitive salary | Various allowances | Time Off with Pay | Alternating Friday Off Week | Health and Life Insurance | Retirement Plan | Savings and Investment Plan | Employee Assistance Program | Overall Wellbeing Programs | Employee engagement activities | Participation to volunteer programs that impact our community | Membership to various Employee Resource Groups | Comprehensive Training Program | Mentoring Culture

This position will support the Global SuccessFactors system within a shared service environment. This is an individual contributor role working with 2-3 other team members in the TalentCentral Help Desk. This is a remote position located in the Philippines. The role will be at the front lines of calls and service tickets regarding all HR/Talent/Compensation/Learning modules in SuccessFactors system as related to Fluor. The role will report to the Manager HRIS, this position will be part of the HRIS Team which is responsible for defining and executing HR system strategy in support of business objectives.

Job Functions

• Provide customer service timely and accurately with quality standards following defined and documented process
• Run and produce various reports, including ad hoc reports for COE and HR Regional Operations
• Organized and capable of multitasking in a fast paced, team driven environment
• Possess strong technical and analytic skills and exhibit creative problem-solving abilities
• Self-motivated, capable of managing time efficiently and productively; ability to work with minimal supervision
• Work and collaborate with SME/ COE to resolve complex queries and requests
• Use a knowledgebase tool to keep and maintain updated desktop procedures and scripts and/or develop new documentation as needed.
  
  

Basic Job Requirements

• Accredited 4-year degree/Bachelor's degree and 2-4 years of related experiences
• Experience in Shared Services environment
• Possess advanced computer skills with proficient knowledge of MS-Office Application such as Word, Excel, and Power Point
  
  

Other Job Requirements

• Good telephone manner with clear, concise, and professional communication skills.
• Good written and verbal communication skills
• Familiarity with fundamental HR policies and working with HR Business Leads'
• Experience working with ticketing system
  
  

Preferred Qualifications

• Experience working in SuccessFactors Cloud System preferred
  
  

To Be Considered Candidates

Must be authorized to work in the country where the position is located.

We are an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by governing law.

Notice To Candidates

Background checks are carried out as part of any conditional offer made, including (but not limited to & role dependent) education, professional registration, employment, references, passport verifications and Global Watchlist screening.