Human Resources Specialist

Human Resource Officer for Awesome CX by Transcom- Davao

Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be a Human Resource Officer for our Awesome CX by Transcom Davao site. This role will focus on onboarding, offboarding, as well as general admin support.

Join our Awesome CX by Transcom Family as a Human Resource Officer!

Responsibilities:

Onboarding and Offboarding

● Create a positive onboarding and offboarding experience for employees by coordinating with key

partners on all aspects of the hiring and exit process

● Coordinate, track, and collect all new hire paperwork, verifying I-9 documentation, and system

registrations (employee benefits and perks)

● Manage the buddy program and assist in the continuous improvement of the program based on

feedback

● Manage the system deactivations of employee benefits and perks during offboarding

Admin and General Support

● Provide administrative support and ensure that policies and procedures are followed and

administered in a fair and non-discriminatory manner

● Provide timely follow-up to employee inquiries related to employee benefits and perks and/or

refer issues to HR Manager

● Administrative management of the HRIS (Rippling) – data and document integrity, reporting, and

platform customizations

● Respond to requests for information related to HR policies, new hire onboarding, HR tech, etc.,

and/or refer issues to HR Manager

● Help to improve engagement across all employee benefits and perks

● Manage Referral Bonus Program

● Provide support with promoting benefits and perks and communicating updates regarding new

and existing company benefits and perks

● Update and maintain HR documents (Policies, New Hire Orientation Packet, Handbook, Offer

Templates, etc.) and records

● Ensure timely company completion of mandatory annual trainings

● Assist with ad hoc HR projects and initiatives

● On-boarding tasks - oversight

● Coordinating buddy - deploying asana board - it is impactful, good feedback,

especially lower-level employees

● Working with Carden to make sure IT is set

● Off-boarding tasks

● Reformate and manipulate bamboo data to rippling format

● EDI checking - review new employee is in UNUM

● Volunteer life insurance enrollment

● Follow-up on training completion

● Referral bonus management (we should automate this)

● Draft copy for internal benefits promotion

● Updating documents - policies, new hire orientation, handbook, offer templates

What we are looking for:

To be successful in this role you must:

• Have experience working in the Human Resource department
• Preferably a graduate of Psychology or any Human Resource-related major
• Good communication skills (written and oral)

What Life at Awesome CX by Transcom is like

Awesome CX by Transcom inclusive culture is rooted in wellness & fun. Culture doesn’t equal perks! We've got great amenities, suited to every need. You’ll be hard pressed to find a company that doesn’t say they have great culture, so what makes us different?

Wellness:

At Awesome CX by Transcom, we want to take care of our greatest assets, our people! We are sure to prioritize the whole person, not just their professional life, but their personal one as well. Knowing that happy and healthy employees make top performers.

The health and well-being for all Awesome CX by Transcom team members is, and will remain, our greatest priority. Accessibility to health care means an onsite care center, STD testing, as well as insurance equality for everyone to ensure that every person has peace of mind.

One of our core values is “good vibes”. We like to think that we provide an awesome environment to support as many good days as possible. However, on the inevitable, yet occasional bad days, we offer resources such as an in-house psychologist, mental health courses, as well as a dance and yoga studio to help give our team a boost.

Free daycare facilities give our teams one less thing to worry about while at work. By providing a safe place for kids to learn, play, and grow, Awesome CX by Transcom helps the parents on our teams focus on their work knowing their kids are well taken care of.

True to our value of “Keeping It Real” we encourage our team members to come as they are and be their authentic selves at work. We celebrate each other’s differences, whether that is by honoring a cultural holiday or celebrating Pride month!

Career Development - At Awesome CX by Transcom, we look to support our customer experience specialists just as much as they are committed to supporting your customers. A vast variety of training and education give our agents the tools they need to thrive and succeed.

Awesome Cares - community involvement and charitable contributions The importance of giving back to our community is embedded in our DNA, which is why one of our values is “Do the right thing”. We take responsibility for the impact we can make on our brands, our people, and our planet.

Fun:

At Awesome CX by Transcom we work hard, we play harder! After all, what’s life without a little fun? We believe that a culture that creates long lasting happiness is a culture that delivers client results. Our in-office amenities and team building excursions contribute to Awesome CX by Transcom’s cool-ture.

Work doesn’t have to be boring… We bring the fun to the workplace…

• Life size chess board
• Putting green
• Waterfalls
• Dance and yoga studio
• Pingpong tables
• Cafes
• Collaborative Workspaces
• Dog friendly

Our teams are more like family. That’s in large part due to our team building events and off site excursions. From fun happy hours after work, to amazing sightseeing trips, there’s so much we have to offer to bond our team together.

Yearend party - honestly, we can’t even explain it. You’d have to see it to believe it. This is an unforgettable time of year for our teams to get together and celebrate their accomplishments.

Dog friendly office spaces. Our workspaces are so fun your furry friends will even want to join, and they’re welcome. Just think about it - bring your dog to work every day, everyday!

Our dedication to ensuring employee happiness goes above and beyond. And by that, we mean that we have a whole happiness team whose job is to bring joy into the office. From celebrating team members’ birthdays, to recognizing amazing accomplishments, the happiness team is there to put a smile on everyone's face!