Human Resources Associate (PH)

Summary (Fully Remote)

We are seeking a reliable and responsive On-Call HR Support Specialist to provide part-time coverage during off-hours, ensuring employees receive timely support and proper triage of HR inquiries outside regular business hours. This is a critical role for maintaining operational continuity in a fast-paced environment.

Responsibilities:

• Monitor and respond promptly to HR-related emails during assigned hours
• Triage issues and maintain a prioritized follow-up list for the HR Generalist
• Provide accurate, timely support regarding:
• Overtime and scheduling policies
• Clock-in/clock-out discrepancies
• Health insurance and benefits questions
• Other routine HR inquiries
• Maintain and update a dynamic FAQ dashboard to streamline common requests
• Escalate urgent matters based on established escalation protocols
  
  
  

Requirements:

• 2+ years of experience in HR or customer support, preferably in a 24/7 or shift-based environment
• Strong understanding of HR operations, benefits, and timekeeping practices
• Excellent written English and strong organizational skills
• Ability to work independently and respond reliably during off-hours
• Proficiency in tools such as Paylocity, Square, Homebase, Guidelines, and Google Drive
  
  
  

Nice to Have:

• Experience supporting remote or distributed teams
• Familiarity with internal knowledge base or documentation tools
  
  
  

This is a part-time, ongoing opportunity for someone who values responsiveness, clarity, and HR excellence. If you're detail-oriented and proactive, we'd love to hear from you.