Human Capital Services Coordinator

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Human Capital Services Coordinator working remotely in Manila, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all!

What You’ll Do

Have a passion for working on people-focused initiatives? Looking to support the People and Culture and talent acquisition teams in implementing programs? You’ll help ensure employee records, files, and documents are entered into Oracle systems accurately, answer benefit questions, and provide backup support for recruitment initiatives. You’ll answer questions about employee benefits and assist employees in finding the information they need to ensure proper enrollment and participation in benefits programs.

You'll report to Manager, Human Capital Services.

During a Typical Day, You’ll

• Maintain and ensure accuracy of employee records as you file documents and encode data for new employee transfers, and terminations into the Oracle system with accuracy
• Stay up to data on system, internal procedures, and be the primary point of contact for other employees
• Aim to improve success metrics as you focus on projects for streamlining processes, minimizing employee costs, increasing employee satisfaction, or any other human resources systems or processes
• Handle employee inquiries regarding benefits open enrollment or any payroll and benefit problems as you reassure them that problems will be corrected quickly with minimal impact on the employee
• Support team members in answering questions about HC policies, procedures, benefits, and programs
• Ensure all terminated employees complete an exit survey as you complete exit interviews, analyze exit survey reports and data, and review the processes and feedback with team leaders
• Assist the talent acquisition team during periods of intense hiring goals by conducting interviews, extending offers, and other parts of the hiring process with candidates
  
  
  

What You Bring To The Role

• Fresh graduates are welcome to apply
• Great attention to detail
• Basic knowledge of MS Office applications
• Learn data entry into the Oracle database system
• Friendly approachable demeanor - natural helpfulness and basic knowledge of customer service
• Manage time wisely and multi-task
• Great desire to learn other People and Culture programs and roles
  
  
  

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you Visit https://mybenefits.ttec.com/?manual for more information.
  
  
  

Visit https://mybenefits.ttec.com/ for more information.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Primary Location

PH-National Capital-Quezon City, Metro Manila