Hub Coordinator - Operations, SPX Express (Tetuan, Zamboanga)
Shopee
Date: 3 weeks ago
City: Manila
Contract type: Full time
Job Description
- Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
- Conducts team briefing and documents minutes of the meeting
- Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
- Creates, reviews and validates reports of the Hub
- Assists Customer Support team in call outs to solve Customer support escalations
- Implements process improvement initiatives & projects geared towards increasing Hub productivity
- Handle payment transactions and other payment processes
- Coordinates with agency coordinators in overseeing agency teams
- Other tasks related to the operations of the Hub
- Bachelor’s Degree Holder
- At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
- Has held a leadership role preferably in a warehouse or hub environment
- Experience in payments processing or similar function
- Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
- Willing to be assigned anywhere in the designated Cluster
- Able to do shift work depending on agreed team schedules
- Must have a continuous learning mindset; able to do administrative and other tasks in hub operations
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