Hub Coordinator - Operations, SPX Express (Toledo, Cebu)

Shopee


Date: 1 week ago
City: Manila
Contract type: Full time

Department Operations LevelExperienced (Team Lead) LocationPhilippines - Manila

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:
  • Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
  • Conducts team briefing and documents minutes of the meeting
  • Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
  • Creates, reviews and validates reports of the Hub
  • Assists Customer Support team in call outs to solve Customer support escalations
  • Implements process improvement initiatives & projects geared towards increasing Hub productivity
  • Handle payment transactions and other payment processes
  • Coordinates with agency coordinators in overseeing agency teams
  • Other tasks related to the operations of the Hub

Requirements:
  • Bachelor’s Degree Holder
  • At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
  • Has held a leadership role preferably in a warehouse or hub environment
  • Experience in payments processing or similar function
  • Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
  • Willing to be assigned anywhere in the designated Cluster
  • Able to do shift work depending on agreed team schedules
  • Must have a continuous learning mindset; able to do administrative and other tasks in hub operations

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Manager Human Resources

Johnson Controls, Manila
1 hour ago
Who we are Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work...

Employee Listening Project Manager, Vice President

JPMorganChase, Manila
2 days ago
JOB DESCRIPTION VP, Employee Listening Project Manager The Vice President, Employee Listening will be responsible for supporting the firmwide Employee Listening Strategy. This person will partner with numerous stakeholders within the firm, as well as with vendors, in the design, implementation, and ongoing administration of surveys and other related listening projects. This role will be critical in supporting efforts for...

Bilingual Document Coordinator

Baker McKenzie, Manila
4 days ago
The Bilingual Document Coordinator will primary responsibility of this role is to process document production requests in both German and English. This includes handling job requests that range from intermediate to complex word processing, voice file transcription, and various other tasks. Additionally, the role-holder may be assigned to special or strategic projects, including pilot programs for new services. Regularly, the...