HR Systems Manager (HCM)

This job is needed to ensure stability, supportability, and governance of all HR / Employee Services Applications.

Job Responsibilities:

• Manages and governs HR Applications throughout their entire lifecycle.
• Optimizes Total Cost of Ownership (TCO) for Applications managed.
• Takes ownership of Application after Project Completion. Overall accountable in providing support to HR Applications that are live in Production.
• Defines Service Level Agreement (SLA), and support escalation path (L1, L2, and L3) for Applications managed/supported.
• Manages Incidents, Problems, and Service Requests assigned to his/her applications.
• Maintains a Knowledge Base or Application Operations Support Manual.
• Seeks alignment from Platform Manager when new Business Processes or functionalities are developed for his/her application.
• Understands how and when to escalate issues to higher management.

Minimum Requirements:

• 3 to 5 years of experience in managing or supporting HRIS applications, either as Application Manager, Operations Manager, or Project Manager.
• Graduate of BS Computer Engineering / Computer Science / Information Technology
• ITIL certification, Darwinbox Studio, or OutSystems certification are a plus
• Knowledge of Human Resources Business Processes and Best Practices / Standards