HR Payroll System Support Specialist

About FGC+

#SparkSuccess at FGC+!

Since 2011, FGC+ has been committed to transforming US businesses through our all-inclusive outsourcing solutions. Through the years, we've built strong remote teams, developed customized processes, and provided exceptional customer service, helping companies soar to new heights. Our dedicated professionals excel in supporting a diverse range of industries with unmatched dedication.

Driven by our core values of Empathy, Reliability, Possibility, and Growth, we are focused on #IgnitingPossibility and helping each team member unlock their full potential. At FGC+, we offer more than just a job; we provide a nurturing environment where work-life balance, mentorship, employee engagement, and continuous learning are the pillars of your success.

Here, you are more than just an employee—you are part of a team where you can truly thrive and make a difference.

About The Job

The purpose of this role is to support Fingercheck, a leading Time & Attendance, Payroll, and HR software company, by managing payroll processes and providing day-to-day operational support to ensure accuracy and efficiency.

What You'll Do

• Serving as a guide and assist the client, assisting with issues and using their core understandin of their products in order to determine
• How to configure the software to meet the client’s needs
• How to identify, troubleshoot and correct configuration discrepancies
• Identify and escalate issues that can’t be resolved via level 1 support
• Answering calls, responding to online live chats and emails
• Utilize technical and communication skills to provide a high level of personable customer service in order to maintain and improve client satisfaction
• Document calls and chats with clients, using Salesforce software
• Pitch in to help colleagues with any issues that may arise, i.e. particularly challenging cases that may require team insight and collaboration
• Help out in tight situations, jump into any role you may be assigned, and working with a sense of urgency and flexibility
• On-the-job training in order to maintain an up-to-date knowledge of products and related technical skills/information
• To undertake other adhoc duties commensurate with the grade as requested by the immediate superior
  
  

What You'll Bring

• Bachelor’s Degree with course in a related field
• Must have at least 6 months of Customer Service experience
• Experience in HR Payroll Software/System is a plus!
• Strong computer/technical literacy
• Flexibility/adaptability in managing multiple priorities
• Excellent written and verbal communication skills
• Great interpersonal skills
• Strong problem-solving skills
• Comfortable working in a hectic, fast-paced environment
• Must enjoy dealing with a variety of challenging issues in a given day
• Ability to work on an individual basis and as part of a team
• Open and approachable personality, a positive attitude, and a great sense of humor is appreciated
• Can work on-site and graveyard shift
  
  

What We Have To Offer

• A company culture based on our purpose to bring out the untapped potential, creativity, and success in people, partnerships, and brands.
• A culture built on the mission to develop high-functioning teams by providing an environment of constructive support and inspiration where people grow personally and professionally
• A market competitive total compensation/rewards package including:

• Day 1 HMO
• Competitive pay including incentives and generous allowances
• Payment of all statutory government benefits
• 25 days of annual paid leave some days are convertible to cash
• 13th month pay
• Onsite medical support
• Employee Engagement Events
• Employee Referral Program
• Skills, training for personal and professional development
  

A million possibilities are waiting to be ignited. Click "Apply Now"!

The Pay Range For This Role Is

21,250 - 28,375 PHP per month(Davao City)