HR Operations Specialist/ Project Lead

About Us

Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners.

We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price.

Tarro has been profitable for nearly a decade and seen 5x revenue growth in the last three years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023.

To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here!

What We’re Looking For

We’re looking for a detail-driven and systems-oriented Senior HR Operations Specialist to join our APAC People Operations team. You’ll take ownership of core operational workflows across our HRIS (BambooHR), employee lifecycle changes, and timekeeping processes—while driving high-impact projects that make our operations more accurate, scalable, and self-serve.

This role is perfect for someone who understands how HR systems interact with people, data, and process—and who’s ready to lead structured improvements across them.

What You’ll Accomplish

• Conduct full-cycle audits of BambooHR data to ensure accuracy in compensation, job architecture, employment status, and reporting structure
• Build, document, and maintain system workflows and automation rules in BambooHR (custom fields, filters, reporting, and permissions)
• Project manage change cycles for employee movements—leading coordination across HRBP, Payroll, IT, and Legal to ensure alignment
• Oversee leave, timekeeping, and PTO tracking—including escalation management, system configuration, and integration monitoring
• Manage and triage incoming HR Ops tickets with a focus on speed, accuracy, and root-cause prevention
• Own process documentation, workflow optimization, and audit readiness across the BambooHR environment
• Collaborate with cross-functional teams to identify inefficiencies and deliver structured, measurable process improvements
  
  

Year 1 Deliverables

• Complete a full system audit and remediation of BambooHR data across all employee records
• Launch a standardized, documented workflow for employee changes that integrates HRIS, payroll, and access management
• Improve BambooHR reporting dashboards for use by Finance, HRBPs, and People Leaders
• Lead and close 2–3 cross-functional HR operations improvement projects (e.g., BambooHR automation, leave tracking upgrades, data syncs)
• Reduce operational error rate in employee movement processing by 30% through better systems design and SOP coverage
• Launch or optimize internal documentation to improve manager and HRBP self-service
  
  

About You

• You have 4–5 years of experience in HR Operations, Shared Services, or People Systems, preferably in a high-growth or regional setup
• You’ve owned or managed an HRIS—BambooHR experience is a must
• You’re comfortable running system audits, reconciling employee data, and diagnosing upstream/downstream impact
• You’ve led or supported operational projects involving multiple teams and stakeholders
• You know how to think in workflows, solve for edge cases, and reduce process debt
• You’re organized, self-starting, and comfortable handling sensitive data with discretion
• You write clean documentation and believe in building for scale
  
  

Bonus Points

• You’ve supported regional teams across APAC (especially PH and MY)
• You’ve implemented BambooHR automations or integrated third-party tools
• You’ve worked with ticketing systems (e.g., Jira, Zendesk, Freshservice) and used dashboards to track SLA or resolution time
• You’re familiar with labor compliance requirements for employee records and leave management
• You’re the kind of person who makes workflows better even when no one asks
• You update project trackers without being asked
  
  

Tarro is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.

If you do not meet all the requirements listed above which candidates rarely do, don't worry. We still encourage you to apply!