HR Operations Assistant - Fulfillment Admin Temporary

About the role: We are currently looking for a motivated HR Operations Assistant to join our team. As an HR Operations Assistant, you will be responsible for supporting various HR facets and ensuring a seamless operation within the department.

At Pearson, we’re committed to a world that’s always learning and to our talented team that makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us always to be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small. Our Purpose - Add Life to a Lifetime of Learning

As an HR Operations Assistant, you’ll be responsible for:

• Handle inbound and outbound phone calls from large candidate and employee base (upwards of 20K), providing resolutions and resolving concerns.
• Monitor and respond to incoming email/chat communications.
• Creating and sending mass email and call campaign communications
• Work within multiple systems simultaneously (Fusions, PEACS, and Red Carpet) to respond in real-time callers.
• Perform fulfilment tasks such as assigning candidates to requisitions, sending offer letters, coordinating interviews, and other assigned duties.
  
  

To be successful in this role, you will ideally have:

• Minimum college or technical training preferred, or equivalent combination of education and experience.
• Ability to multi-task in a fast-paced environment; strong organizational and communication skills
• Customer service skills and call centre experience
• Proficient in HRIS Systems and strong technical skills required.
• Tech savvy; minimum typing speed of 50+ WPM with strong MS Excel skills
  
  

Working Conditions

• Hybrid Setup
• Equipment will be provided for this assignment (Laptop and Headset).
• Core work hours: 8:00-5:00 local US Time (10:00 pm to 7:00 am Manila Time) Monday through Friday – During Temporary Peak season, must have the ability to work a flexible schedule as business needs require. This may include extended weekday hours and occasional weekend hours.
• Office environment – ability to sit for long periods of time is necessary.
  
  

Flexible working: We are committed to hybrid working practices and has adopted flexible remote and virtual working. Where possible our employees can choose to manage their attendance to the office more flexibly.

If you are as passionate as we are about changing lives through learning, then help us to learn more about you and why you want to work with Pearson. Click ‘Apply Now’ to create your application online.

What To Expect From Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: HUMAN RESOURCES

Organization: Assessment & Qualifications

Schedule: FULLTIME

Workplace Type

Req ID: 18150