HR Manager: Talent management & L&D
Ericsson
Date: 3 weeks ago
City: Taguig
Contract type: Full time
Join our Team
HM Name: Alfredo Nisay III
Location: Philippines
About this opportunity:
In this position, you will manage and lead respective sub-units within the organization in the delivery of quality support and services to all Ericsson employees globally through efficiency in operations and cost while maintaining good customer experience.
What you will do:
一Monitors services being delivered to ensure adherence to SDA and SLA.
一Supports the implementation and achievement KPIs for their respective sub-units and ensuring positive customer experience, including Service Performance Reviews.
一Escalates foreseen critical and customer related issues to the manager.
一Addresses any escalation point in collaboration with the respective Team Lead.
一Drives continuous process improvements at the respective sub-unit.
一Tracks other potential service opportunities and assist in work creation/migration
一Supports and helps the achievement of budget targets within their respective sub-unit and for the whole unit.
一Performs as department manager for and part of Core Leadership Team.
The skills you bring:
一Good understanding of training and development processes
一Strong analytical and problem-solving skills
一Excellent leadership & management skills
一Excellent communication skills (oral and written)
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Philippines (PH) || Taguig McKinley Hill
Req ID: 767241
HM Name: Alfredo Nisay III
Location: Philippines
About this opportunity:
In this position, you will manage and lead respective sub-units within the organization in the delivery of quality support and services to all Ericsson employees globally through efficiency in operations and cost while maintaining good customer experience.
What you will do:
一Monitors services being delivered to ensure adherence to SDA and SLA.
一Supports the implementation and achievement KPIs for their respective sub-units and ensuring positive customer experience, including Service Performance Reviews.
一Escalates foreseen critical and customer related issues to the manager.
一Addresses any escalation point in collaboration with the respective Team Lead.
一Drives continuous process improvements at the respective sub-unit.
一Tracks other potential service opportunities and assist in work creation/migration
一Supports and helps the achievement of budget targets within their respective sub-unit and for the whole unit.
一Performs as department manager for and part of Core Leadership Team.
The skills you bring:
一Good understanding of training and development processes
一Strong analytical and problem-solving skills
一Excellent leadership & management skills
一Excellent communication skills (oral and written)
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Philippines (PH) || Taguig McKinley Hill
Req ID: 767241
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