HR Helpdesk (Member Service Associate)
CGI
Date: 1 week ago
City: Taguig
Contract type: Full time
Position Description
Required Qualifications To Be Successful In This Role
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
- Function as the First point of contact for cases raised by the members and/or managers via call or HR Helpdesk Tool.
- Answer phone calls received in English and/or assigned supported language.
- Appropriately categorize, prioritize, assign and escalate cases to the correct provider group.
- Assist, where possible, in resolving HR related queries from members/managers/non-members.
- Provide a positive image of CGI through his/her role.
- Deliver GHRMS services on the assigned agreed processes to CGI members around the world.
- Participate in all assigned GHRMS projects and activities ensuring successful performance with GHRMS Management.
- Ensure that set objectives are met as defined on the agreed performance metrics.
- Gather relevant detailed information regarding the queries.
- Provide support to the Manager, Team Leads and Senior Associates on investigating service delivery issues.
- Ensure that appropriate measures are taken to preserve member data confidentiality, and integrity in accordance with security policies.
- Maintain adherence to all company policies and procedures.
- Assume ownership of personal development and inform GHRMS Management of perceived gaps.
- Attend, participate and pass all scheduled and requested training events and assessments required to update/broaden knowledge relevant to the role.
Required Qualifications To Be Successful In This Role
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
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