HR Delivery Officer l MOA / Midshift

Discover your 100% YOU with MicroSourcing!

Position: HR Delivery Officer

Location: MOA, Pasay City

Work setup & shift: Onsite l Midshift

Why join MicroSourcing?

You'll Have

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth: Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As HR Delivery Officer, you will:

• Operational Execution:
• Manage and execute the end-to-end employee onboarding process, including documentation, system updates, and coordination with relevant departments.
• Maintain accurate, confidential, and compliant employee records in accordance with local labor laws and company requirements.
• Oversee the efficient and compliant offboarding process, including exit interviews, final pay processing coordination, and system updates.
• Provide administrative support in the employee discipline process, including documentation and record-keeping.
• Assist in the initial stages of grievance handling, including receiving complaints, gathering information, and escalating as necessary.
• Ensure all People Services processes adhere to established Standard Operating Procedures (SOPs) and local legal requirements.
• Service Delivery and Employee Support:
• Serve as a primary point of contact for employee inquiries related to onboarding, records, offboarding, and basic policy questions.
• Provide timely and accurate responses to employee requests and concerns.
• Escalate complex issues to the Head of Shared Services or other relevant People team members.
• Contribute to a positive and helpful service delivery culture within the People Services team.
• Process Improvement and Efficiency:
• Identify opportunities to streamline People Services processes and improve efficiency within the scope of the role.
• Contribute to the development and maintenance of process documentation and knowledge base.
• Utilize HRIS systems effectively for data management and process execution.
• Compliance and Accuracy:
• Ensure all People Services activities are conducted in compliance with local labor laws and company policies in the Philippines.
• Maintain a high level of accuracy in all data entry and record-keeping.
• Assist in internal audits and compliance checks as required.
• Collaboration:
• Work closely with other members of the People team (e.g., Talent Acquisition, People Partners) to ensure a seamless employee experience.
• Collaborate with other departments as needed for efficient process execution.
  

What You Need

Non-negotiables

• 3+ years of experience in HR operations, HR delivery, HR shared services, or a similar administrative HR role.
• Solid understanding of basic HR principles and practices.
  
  

Position Description

• Familiarity with Philippine labor laws and regulations is essential.
• Excellent organizational skills, attention to detail, and a strong focus on accuracy.
• Strong communication (written and verbal) and interpersonal skills, with the ability to interact
  
  

professionally with employees at all levels.

• Proficiency in MS Office Suite (Word, Excel, PowerPoint).
• Experience working with HRIS systems (e.g., Workday, SAP SuccessFactors, local HRIS systems)
  
  

is preferred.

• Ability to handle confidential information with discretion and integrity
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

Terms & conditions apply