HR Business Partner

Let's tomorrow, together.

At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.

Sound like the right fit? Your tomorrow looks bright at Ubiquity.

Your Role:

Title: People Partner (HRBP)

Location: BCD

Job Level: Officer

Reporting to: Senior Manager, People Experience

Functional Group: People Experience

Ownership: Strategic HR Partnership and Account Management

ABOUT THE ROLE:

The People Partner (HRBP) is an internal consultant providing an enabling business support role. The role may be

Specialist or Generalist in nature. The HRBP is a trusted partner and has a seat at the leadership table for the

programs they handle working on medium to longer term objectives.

PURPOSE OF THE ROLE:

• Responsible for leading the professional area; bringing evidence-based practice into the organization
  
  

and addressing the people challenges for their area of expertise.

• Support organization effectiveness by developing and implementing solutions aligned to strategy.
• Lead the HR vision, including role modelling great personal and team leadership and taking an active role in
  
  

ensuring the HR Operating Model is embedded successfully.

KEY ACCOUNTABILITIES:.

• Contribute to, and where accountable define policies and processes that support the Ubiquity and Program/
  
  

People strategy and objectives.

• Use and understand Ubiquity People tools and policies, engaging with program clients effectively to ensure
  
  

their use across the organization

• Drive consistency of approach across the company in attracting, managing and developing talent to support
  
  

current and future organizational needs.

• Work closely with all Ubiquity People colleagues to ensure that tools and policies are aligned, enhance
  
  

employee engagement and ultimately improve performance.

• Use data and analytics to measure the effectiveness of tools and policies and understand the landscape for
  
  

further improvement.

• Provide expert input across a range of HR issues (generalist / specific expertise); Design and deliver high
  
  

impact solutions that meet the needs of the business.

• Coach and build the capability of people managers to anticipate and pre-empt organizational issues.
• Participate in relevant projects, leading and championing as appropriate (Site-wide and/ or Global-wide) the
  
  

company’s reputation as a world class organization and employer of choice.

• Keep up to date with external trends and best practice in the areas of expertise and HR more broadly.
• Continuously drive improvements in tools and policies through external market trends, insight, and internal
  
  

best practice.

• Proactively share best practice, intelligence, and potential Ubiquity Wide activities within HR function.
• Build relationships and form alliances with external counterparts, communities of practiceand stakeholders to
  
  

scan for innovations and opportunities to form partnerships.

• Understand and anticipate the need for change, diagnose the underlying issues and build the casefor change
  
  

with stakeholders. Build frameworks to plan and manage the continuous process of change including

dependencies, risk, potential scenarios and options to mitigate.

• Ensure minimum Satisfactory rating on internal and external HR audits.
  
  

PERSON SPECIFICATION:

Experience:

• At least 5 years of relevant HR experience (generalist or specialist) gained in large complex organization(s)
  
  

with multiple stakeholders (including matrix relationships);

• At least 2 years of extensive experience of operating in a business partner model, working with local
  
  

managers to create positive business outcomes.

• Knowledge of current thinking in Human Resources issues and trends and evidence of Continuing
  
  

Professional Development.

Skills and Competencies:

• Is ready and able to take the initiative, originate action and be responsible for the consequences of the
  
  

decisions made.

• Communicates challenges and influences a variety of stakeholders effectively. Ability to present sound
  
  

and well-reasoned arguments to convince others. Can draw from a range of strategies to persuade

people in a way that results in agreement or behavior change. Where necessary resolves highly- charged,

high-profile conflicts;

• Adapts and works effectively with a variety of situations, individuals, or groups. Is able to understandand
  
  

appreciate different and opposing perspectives on an issue, to adapt an approach as the requirements of

a situation change, and to change or easily accept changes in one’s own organization orjob

requirements. Builds strategic partnerships both within and outside of Ubiquity;

• Can maintain personal effectiveness by managing own emotions in the face of pressure, set-backs or when
  
  

dealing with provocative situations. Can demonstrate an approach to work that is characterized by

commitment and motivation;

• Able to simplify complex problems, processes, or projects into component parts, explore and evaluate them
  
  

systematically. Able to identify causal relationships, and construct frameworks, for decision making and

problem-solving. Takes decisions at times when there are many unknowns, but procrastinating is not an

option. Transforms proposals/ideas into practical reality;

• Personally resilient. Is able to dig deep and deal with disputed issues and ethical dilemmas. Represents
  
  

and promotes the reputation of HR and takes accountability for the actions of the HRteam.

• Understand the value drivers of Ubiquity and is commercially aware.
• Role models Ubiquity values and behaviors.
  
  

What We Do.

Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.

Come as U are, because U Matter at Ubiquity.

We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.