HR and Recruitment Specialist (Remote)

Company Overview

ClearDesk was founded based on years and years of our own experience in prior businesses in outsourcing amazing talent from places like Colombia, India, and the Philippines. We now live in a world where high-speed internet and the latest technology allow us to build a team of amazing people all across the world.

At ClearDesk, we handle the sourcing, recruiting, and management of our overseas talent as they work with our clients. Our goal is to provide exceptional service that exceeds expectations, and we take pride in our ability to match each client with the right talent to suit their unique needs.

Our Mission

At ClearDesk, we're passionate about helping people succeed. Our mission is to assist clients in building top-performing teams in the most cost-effective way possible, enabling them to thrive in today's competitive business landscape. Additionally, we're committed to helping our remote talent develop their careers within outstanding teams while supporting their families.

But we don't stop there. We're constantly pushing ourselves to grow and learn by surrounding ourselves with the very best talent. This culture of continuous improvement enables us to provide even better service to our clients and team members alike. At ClearDesk, we believe that when everyone succeeds, we all succeed.

Job Description

We are looking for an experienced HR and Recruitment Specialist to help our clients manage caregiver scheduling, support payroll processes, and assist in recruitment, onboarding, and employee relations.

Responsibilities

• Schedule caregivers for shifts using WellSky, ensuring accurate assignments and managing real-time changes.
• Communicate schedule changes to caregivers and ensure they acknowledge and comply with new arrangements.
• Conduct phone screenings to assess potential hires across multiple locations.
• Manage job postings, source candidates, and track applications efficiently.
• Maintain accurate applicant and employee records, ensuring proper documentation and compliance tracking.
• Coordinate and schedule interviews with office staff for final hiring decisions.
• Handle all onboarding paperwork, including compliance documentation and training enrollments.
• Monitor caregiver certifications and follow up to ensure timely updates of expired or missing credentials.
• Provide after-hours support, including weekend scheduling and urgent shift coverage when needed.
• Handle caregiver and client inquiries, ensuring last-minute scheduling adjustments are managed efficiently.
• Call caregivers for non-scheduling matters, including coaching, reprimands, or performance recognition.
• Provide general administrative support during downtime, including clerical and HR-related tasks.
• De-escalate situations with caregivers or clients, maintaining professionalism and providing timely updates.
• Work closely with the in-house scheduler to ensure seamless shift transitions and coverage.
• Maintain detailed communication logs and documentation in WellSky.

Requirements

• College educated
• Candidates must provide either an NBI Clearance or Police Clearance (preferred) upon hiring
• Candidates must provide a proof of separation from their previous/current employer with an indication/confirmation of their last date of employment
• Must be comfortable with using Hubstaff, a time-tracking application
• Professional-level English (written and verbal/voice)
• Strong recruitment and onboarding experience, including phone screening, interview coordination, and compliance tracking.
• Highly organized and able to manage multiple priorities in a fast-paced setting.
• Proactive problem-solver with strong attention to detail.
• Experience in home care, scheduling, or healthcare recruitment is a big plus.
• Experience handling after-hours support and urgent scheduling needs.
• Friendly and empathetic approach when interacting with caregivers and clients.
• Must possess a strong sense of phone etiquette and be able to verbally communicate clearly to effectively speak with clients, candidates, and update staff and management.
• Must be available to work weekdays and occasional weekends if needed based on business needs.
• Experience using any Applicant Tracking System, Scheduling system, Microsoft Office, and Google Workspace
• Experience using any Customer Relationship Management tool is a plus
• Computer or laptop with access to the internet (min speed of 25 Mbps)

Hardware Requirements

• At least a 720p HD Webcam.
• A noise-canceling headset.
• At least a 25mbps primary internet connection.
• A backup laptop, backup internet connection device, and backup power supply in case of power outage and emergencies.
• Minimum recommendation for your main computer: Intel Core i5 or equivalent with 8 GB RAM or higher
• Minimum recommended for your backup computer: Intel Core i3, 4 GB RAM

Compensation and Benefits

• Competitive salary
• Work from home
• Prepaid HMO
• Bonuses and incentives
• Paid training

Important Reminder: ClearDesk does not ask for any monetary payments or fees as part of our employment process. If you encounter any request for payment, please disregard it and report it to us immediately. For your security, please ensure that all communications are conducted through emails originating from (@cleardesk.com or @cleardeskteam.com)