HR Admin Team Leader

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines, and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.

Why Join the A-Team?
Come for a career, stay for the fun!

• HMO coverage for you and your family
• Yearly Kick-Off Parties with major giveaways (like the car in 2023)
• Get recognized through our ‘Value Awards’
• Grow your career – yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900 promotions given each year
• 2,700+ leadership training courses

A Glimpse into Your New Role
We’re looking for someone who is passionate about people and has experience in human resources (or people and culture). The HR Admin Team Leader role is primarily administrative but involves leadership responsibilities, providing challenges and opportunities to manage a team and address employee needs. If you enjoy leading a team, love communicating with people worldwide, and are interested in seeing what happens behind the scenes in a major media company, this is the role for you.

Key Responsibilities:

• Provide first-level (Tier 1) administration and coordination support for People & Culture (P&C) queries, including entitlements, policies, procedures, and processes.
• Prepare and send employment letters, pre-employment checks, and general correspondence within 48 hours.
• Update payroll and P&C databases as instructed.
• Process P&C administration tasks, including onboarding new starters, resignations, and handling contract changes (e.g., parental leave and probation review letters).
• Manage and update P&C information on systems, intranet, and careers pages.
• Respond to system and payroll-related inquiries and solve problems efficiently.
• Generate weekly/monthly P&C reports, including recruitment, turnover, and other ad-hoc reports.
• Manage the team inbox, ensuring all queries are responded to within 48 hours.
• File and archive documents as needed.
• Provide information to employees about P&C systems, policies, and processes.
• Support Business Partner Representatives on projects and other tasks as required.

Team Leader Responsibilities:

• Act as the primary point of contact for coordinators to address complex queries or escalate issues.
• Attend team meetings with onshore teams to align on calendars, events, or major projects.
• Understand and brief the team on projects, policy changes, or required updates.
• Train team members on new information, ensuring they can respond effectively to queries.
• Liaise with SMS training teams to ensure training documents are up-to-date.
• Handle more complex employee queries or manage challenging situations.

General Responsibilities:

• Follow company policies and procedures.
• Take reasonable care to ensure health and safety in the workplace.
• Treat co-workers respectfully and ensure a discrimination-free environment.
• Be a positive, adaptable, and collaborative team member.

What You’ll Bring

• Essential:
  • 3+ years of experience in a similar HR Admin or HRBP role.
  • Strong customer service focus with a proactive and solution-oriented approach.
  • Excellent time management, organizational, and prioritization skills.
  • A proactive mindset with the ability to take initiative.
  • Commitment to delivering outstanding customer service.
  • Strong interpersonal skills and ability to establish and maintain professional relationships.
  • Integrity, respect, and professionalism in all interactions.
  • Clear and concise communication skills, both written and verbal.
  • A passion for continuous learning and development.
  • Tertiary qualifications in HR, People & Culture, Business, or a related field.

With a diverse global team working together, we proudly embrace and live by these shared values:

Collaboration: Brilliant jerks can be brilliant elsewhere.
Impact: Do, get it done, create impact.
Passion: Be positive, bring passion and energy.
Transparency: A transparent team can help each other.

What are you waiting for?
Join the A-Team and experience the A-Life!

Join the A-Team and experience the A-Life!