Helpdesk Technician [Hybrid Work Setup]

Stefanini Group


Date: 2 weeks ago
City: Pasay
Contract type: Full time
Details:

Job Description

  • Provide technical end-user support via telephone, email, or web chat.
  • Provide restorative or maintenance actions to resolve end-user problems.
  • Respond to end-user problems based on standard procedures.
  • Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.


    • Job Requirements

    Details:

    • Bachelor's degree or vocational in IT-related courses is a plus.
      • Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
    • Excellent in oral and written English communication.
    • Excellent customer service skills.
    • Must consistently meet or exceed required performance criteria.
    • Able and willing to take several calls a day when necessary.
    • Familiarity and?good working knowledge in PC hardware and?software troubleshooting.
    • Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
    • Prior BPO experience in Technical Support is a plus.
    • Familiarity with ticketing system, a strong advantage.
    • Shift flexibility and schedule adherence are required for the position
    • Fresh graduates are encouraged to apply.
    Work setup :?

    • New hires are required to follow the hybrid setup, reporting onsite 2 days a week until further notice.

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