Helpdesk

TELEEYE PHILIPPINES INC.


Date: 8 hours ago
City: Quezon City
Contract type: Full time
Responsibilities

  • Respond to help requests via phone, email, or in person
  • Record and track issues, concerns, or requests using a log or support system
  • Assist users in resolving basic problems related to equipment, tools, or services
  • Escalate more complex issues to the appropriate team
  • Follow up with users to ensure resolution and satisfaction
  • Maintain accurate records of all support activities
  • Provide basic guidance or instruction to users when needed
  • Assist in organizing and maintaining support materials or resources

Qualifications

  • With a Bachelor’s Degree in Information Technology, Computer Science, or any relevant courses.
  • Prior experience in a technical support or helpdesk role is an advantage
  • Good communication and problem-solving skills
  • Computer Literate
  • Willing to learn about the tools, systems, or equipment that the company uses.
  • Ability to stay calm under pressure and provide friendly service
  • Willingness to learn and adapt to different systems or procedures
  • Fresh graduates are also encouraged to apply.

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