Help Desk Team Leader
Acquire Intelligence
Date: 2 weeks ago
City: Pasig City
Contract type: Full time
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
At Acquire Intelligence, our mission is to help businesses work smarter.
We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.
If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.
Advance Your Career — Join us today and be part of a team where your work makes an impact!
WHY JOIN THE A-TEAM?
Come for a career, stay for the fun!
As a Team Leader – Help Desk, you will support and supervise a team of help desk professionals in resolving user issues, performing system administration, and ensuring the team delivers high-quality support to internal stakeholders. You’ll manage processes across IBMS, Aquira, and Salesforce platforms while acting as the key liaison for escalations and ensuring smooth operations.
Your Responsibilities Include
You are a proactive and experienced leader who thrives in fast-paced environments. You inspire collaboration and are committed to helping others succeed.
You Bring
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
Join the A-Team and experience the A-Life!
Join the A-Team and experience the A-Life!
At Acquire Intelligence, our mission is to help businesses work smarter.
We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.
If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.
Advance Your Career — Join us today and be part of a team where your work makes an impact!
WHY JOIN THE A-TEAM?
Come for a career, stay for the fun!
- HMO coverage for you and your family
- Yearly Kick-Off Parties with major giveaways (like the car in 2023)
- Enjoy complimentary breakfast every week to start your day right
- Engage with your team through various activities designed to foster collaboration and fun
- Access professional development opportunities to enhance your career growth
- 900+ promotions given each year
- 2,700+ leadership training courses
As a Team Leader – Help Desk, you will support and supervise a team of help desk professionals in resolving user issues, performing system administration, and ensuring the team delivers high-quality support to internal stakeholders. You’ll manage processes across IBMS, Aquira, and Salesforce platforms while acting as the key liaison for escalations and ensuring smooth operations.
Your Responsibilities Include
- Responding promptly to user queries with appropriate resolution, workaround, or training guidance
- Performing general system administration tasks including user setup and data maintenance
- Troubleshooting and documenting bugs or issues; escalating as needed to Tier 2/3 support
- Tracking support queries and issues in ServiceNow
- Assisting Level 2/3 support with vendor coordination and reporting
- Maintaining occupational health and safety standards and supporting process improvements
- Driving team effectiveness and fostering a high-value outcome culture
- Conducting regular performance reviews, team stand-ups, and retrospectives
- Communicating with stakeholders and ensuring a safe and inclusive workplace
You are a proactive and experienced leader who thrives in fast-paced environments. You inspire collaboration and are committed to helping others succeed.
You Bring
- Proven experience in a leadership or supervisory role
- Strong oral and written communication skills
- Solid experience supporting technical platforms and tools
- Exceptional problem-solving and organizational abilities
- Excellent stakeholder and customer service skills
- A keen eye for detail and process improvement
- The ability to manage multiple tasks and meet tight deadlines
- A proactive attitude and ability to thrive in change-driven environments
- Prompt and effective resolution of support queries
- High team engagement and productivity
- Accurate documentation and tracking of issues
- Strong stakeholder relationships and user satisfaction
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
- Curious and Clever – Smart questions spark smart solutions
- Entrepreneurial Energy – Think like an owner. Solve like a founder
- Fast with Intent – We move fast and deliver real results
- Laugh and Learn – We don’t take ourselves too seriously, just our results
Join the A-Team and experience the A-Life!
Join the A-Team and experience the A-Life!
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Internal Audit Officer
Jollibee Group,
Pasig City
2 days ago
Title: Internal Audit OfficerJFC's Internal Audit Officer WillManage and assign audit projects per approved planOversee audit phases, team productivity, budget, and timelinesReport progress and recommend plan adjustments to the Audit ManagerAssist in developing the annual audit planCreate detailed engagement plans covering objectives, scope, timeline, and resourcesDocument key processes and identify risks and controlsPerform walkthroughs and assess inherent and control risksDevelop...
Procurement Officer (Process & Technology)
Jollibee Group,
Pasig City
4 days ago
Title: Procurement Officer (Process & Technology)The Procurement Officer (Process & Technology) is responsible for the effective management, implementation, and optimization of procurement technology solutions. This role ensures that key procurement technology platforms and tools are effectively designed & implemented, and efficiently utilized to streamline procurement processes, enhance data visibility & governance, and enable the division's key initiatives. The Officer will...
Bilingual Content Editor (Tagalog/English)
DataAnnotation,
Pasig City
5 days ago
DataAnnotation is committed to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule.We are looking for a Content Editor to join our team and teach AI chatbots. You will have conversations in both Tagalog and English with chatbots in order to measure their progress, as well...
