Help Desk Support

Acquire Intelligence


Date: 3 weeks ago
City: Pasig City
Contract type: Full time
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

At Acquire Intelligence, our mission is to help businesses work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career — Join us today and be part of a team where your work makes an impact!

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun!

  • HMO coverage for you and your family
  • Yearly Kick-Off Parties with major giveaways (like the car in 2023)
  • Get recognized through our ‘Value Awards’
  • Grow your career — yes, we love to promote internally
  • Do meaningful work and collaborate with the best
  • 900+ promotions given each year
  • 2,700+ leadership training courses

A SNAPSHOT OF YOUR ROLE

As a Help Desk Support Specialist, you will support internal staff and management in utilizing platforms such as IBMS, Aquira, and Salesforce efficiently. You’ll handle front-line queries, troubleshoot system issues, perform system administration, and work closely with various support tiers and vendors to maintain seamless operations.

Your Responsibilities Include

  • Responding promptly and accurately to user queries with solutions, workarounds, or training materials
  • Performing general system administration tasks including user setup and data maintenance
  • Troubleshooting, replicating, and documenting system issues, escalating to Tier 2/3 as needed
  • Tracking and managing support tickets using ServiceNow
  • Assisting Tier 2/3 support with vendor coordination and reporting tasks
  • Maintaining accurate documentation of bugs and resolutions

You’ll Also

  • Work collaboratively with different team members and departments
  • Promote team efficiency and contribute to process improvements
  • Communicate regularly with key stakeholders and attend team stand-ups and reviews
  • Uphold Occupational Health and Safety (OHS) and Equal Employment Opportunity (EEO) standards

a Bit About You

You’ll thrive in this role if you are a service-minded, tech-savvy team player who’s great at solving problems and staying organized.

Required Skills & Qualifications

  • Experience in help desk or IT support roles
  • Ability to follow documented support procedures
  • Strong oral and written communication skills
  • Excellent customer service skills when dealing with internal and external users
  • Ability to innovate and communicate technical ideas effectively
  • Professional demeanor and a commitment to high standards of service

Preferred Skills

  • Familiarity with IT platforms such as IBMS, Aquira, Salesforce
  • Experience using ServiceNow or other ticketing tools
  • Capacity to work in a fast-paced and dynamic environment

What Success Looks Like

  • Timely resolution of internal support tickets
  • Positive feedback from internal users
  • Efficient collaboration with technical teams and vendors
  • Proactive identification and mitigation of technical issues

What We Value

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

  • Curious and Clever – Smart questions spark smart solutions
  • Entrepreneurial Energy – Think like an owner. Solve like a founder
  • Fast with Intent – We move fast and deliver real results
  • Laugh and Learn – We don’t take ourselves too seriously, just our results

What are you waiting for?

Join the A-Team and experience the A-Life!

Join the A-Team and experience the A-Life!

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Business Development / Sales Executive - B2B

White Cloak Technologies, Inc., Pasig City
1 day ago
We are seeking a highly motivated Business Development / Sales Executive to join our dynamic team. The ideal candidate should possess strong business acumen, excellent communication skills, and a drive for achieving sales targets. This individual will play a pivotal role in expanding our client base, fostering relationships, and driving revenue growth.ResponsibilitiesAchieve or exceed sales targets and expand the company's...

TRADE MARKETING ASSISTANT

Century Pacific Food, Inc., Pasig City
1 day ago
Job DescriptionAssist in the implementation and tracking of trade promotions and merchandising programs across retail and distribution channels.Coordinate with suppliers, agencies, and internal teams to ensure timely rollout of POS materials and trade activities.Monitor trade program performance, gather field reports, and consolidate activity evaluations.Maintain accurate databases of trade spending, promotional calendars, and channel-specific activities.Support the preparation of trade decks, reports,...

Procurement Officer

Jollibee Group, Pasig City
1 day ago
Title: Procurement OfficerThe Procurement Officer will review routine to complex proposals, negotiates prices within an established range, recommends suppliers, reviews trends, follows-up on orders placed, verifies delivery, approves payment, and maintains necessary records to ensure purchase at the right quantity, right quality, right price and from the right source.Contacts vendors/suppliers to establish specifications, scheduling and negotiates pricing. Negotiates pricing with...