Healthcare CSR_Up to 30K (Ortigas)
HR TechX Corp.
Date: 1 day ago
City: Pasig City
Contract type: Full time
6 mos. Voice US Healthcare Experience
End to End Prior Authorization experience
Willing for On-site opportunity along Pasig, Ortigas
Handle inbound and outbound calls, emails, or chats to assist customers with inquiries, concerns, or complaints.
Resolve customer issues efficiently and professionally, ensuring high customer satisfaction.
Document customer interactions and transactions in CRM or internal systems.
Follow up on customer interactions to ensure issue resolution.
Meet performance metrics such as quality, customer satisfaction (CSAT), first-call resolution (FCR), and average handling time (AHT).
Collaborate with internal departments to escalate complex issues when necessary.
Stay updated on product knowledge, process changes, and company policies.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
End to End Prior Authorization experience
Willing for On-site opportunity along Pasig, Ortigas
Handle inbound and outbound calls, emails, or chats to assist customers with inquiries, concerns, or complaints.
Resolve customer issues efficiently and professionally, ensuring high customer satisfaction.
Document customer interactions and transactions in CRM or internal systems.
Follow up on customer interactions to ensure issue resolution.
Meet performance metrics such as quality, customer satisfaction (CSAT), first-call resolution (FCR), and average handling time (AHT).
Collaborate with internal departments to escalate complex issues when necessary.
Stay updated on product knowledge, process changes, and company policies.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Accounts Receivable Accountant
Jollibee Group,
Pasig City
2 days ago
We are seeking a detail-oriented and experienced Billing Accountant to join our Finance team. The Billing Accountant will be responsible for overseeing the billing processes, ensuring accuracy in invoicing, managing accounts receivable, validating deductions, and providing excellent communication to our international customer base. The ideal candidate will possess strong analytical skills, attention to detail, and exceptional communication abilities across different...
Partner Associate
Insight,
Pasig City
4 days ago
Requisition Number: 101177 Partner Associate Location: This is a hybrid opportunity in Ortigas Center, Pasig City.Insight at a Glance 14,000+ engaged teammates globally #20 on Fortune’s World's Best Workplaces list $9.2 billion in revenue Received 35+ industry and partner awards in the past year $1.4M+ total charitable contributions in 2023 by Insight globallyNow is the time to bring your expertise...
Multimedia and Content Specialist
Omni Channel Solutions,
Pasig City
6 days ago
Were looking for a Multimedia and Content Specialist who combines creativity with technical expertise to produce, manage, and optimize engaging digital content across various channels and marketplaces. This role involves creating and maintaining high-quality product images, videos, banners, and other multimedia assets that align with brand standards and drive customer engagement. Additionally, you will be responsible for content writing to...
