Healthcare CSR_Up to 30K (Ortigas)
HR TechX Corp.
Date: 3 weeks ago
City: Pasig City
Contract type: Full time
6 mos. Voice US Healthcare Experience
End to End Prior Authorization experience
Willing for On-site opportunity along Pasig, Ortigas
Handle inbound and outbound calls, emails, or chats to assist customers with inquiries, concerns, or complaints.
Resolve customer issues efficiently and professionally, ensuring high customer satisfaction.
Document customer interactions and transactions in CRM or internal systems.
Follow up on customer interactions to ensure issue resolution.
Meet performance metrics such as quality, customer satisfaction (CSAT), first-call resolution (FCR), and average handling time (AHT).
Collaborate with internal departments to escalate complex issues when necessary.
Stay updated on product knowledge, process changes, and company policies.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
End to End Prior Authorization experience
Willing for On-site opportunity along Pasig, Ortigas
Handle inbound and outbound calls, emails, or chats to assist customers with inquiries, concerns, or complaints.
Resolve customer issues efficiently and professionally, ensuring high customer satisfaction.
Document customer interactions and transactions in CRM or internal systems.
Follow up on customer interactions to ensure issue resolution.
Meet performance metrics such as quality, customer satisfaction (CSAT), first-call resolution (FCR), and average handling time (AHT).
Collaborate with internal departments to escalate complex issues when necessary.
Stay updated on product knowledge, process changes, and company policies.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
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