Healthcare Account Representative

Are you a compassionate communicator who’s passionate about helping others and delivering exceptional service? We’re looking for a Healthcare Account Representative who thrives in a people-first environment and is dedicated to supporting both members and providers with care and professionalism.

In this role, you'll handle a variety of customer interactions, ensuring concerns are addressed promptly and accurately. You'll document all transactions using the appropriate tools, ask the right questions to uncover needs, and follow established protocols to deliver a consistently high standard of service. Collaboration is key—you’ll work closely with team members, other departments, and clients to find the best possible solutions.

Reporting to your team lead, you’ll also be expected to stay current with compliance trainings, maintain your assigned schedule, and contribute to a positive team culture by living out the ClearSource Core Values: Customer First, Personal Accountability, Humble Courage, Hungry, Happy, and Healthy.

If you’re ready to make a difference in people’s lives and grow in a purpose-driven team, we’d love to hear from you!

• Care for customers in accordance with ClearSource standards of quality
• Attend to all the members’ and providers’ concerns in a timely manner
• Formulate and ask relevant and important questions
• Document transactions and customer interactions using the approved tools
• Follow set processes, protocols, company rules, and team house rules
• Collaborate with other CSRs, other departments, or clients to find appropriate solutions
• Complete all compliance trainings on time
• Work all assigned shifts and follow scheduled lunches and breaks
• Live and teach the ClearSource Core Values (Customer First, Personal Accountability, Humble Courage, Hungry, Happy, and Healthy)
  

• At least College Level.
• Must have 1-year experience in Healthcare - Customer Service in a call center setting.
• Training onsite
• Excellent communication skills.

What We Offer
ClearSource offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to the organization’s success.
We also offer:

• Competitive salary – Get paid for doing what you love!

• Medical and dental insurance (with free dependent coverage!).

• Group life insurance for peace of mind.

• Paid time off (PTO) – Because work-life balance matters.

• Outstanding career growth opportunities – Learn, advance, and develop your career.

• A fun, innovative, and energetic team culture – Be part of a company that values its employees

• Skills and leadership development to help you reach your full potential.

• Free meal for onsite employees

At ClearSource, our mission is simple: Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do:

• Customer First – We are obsessed with delivering an exceptional customer experience.

• Personal Accountability – We do the right thing and own our actions.

• Humble Courage – We embrace feedback, seek growth, and push ourselves to improve.

• Hungry – We bring passion, energy, and drive to everything we do.

• Happy & Healthy – We believe in balance, well-being, and a positive workplace.

If these values resonate with you, this is your chance to join a fast-growing, high-performing team!