Head of Operations

Head of Operations | Makati, The Philippines

Schedule: Mid shift Monday to Friday (3pm-12am PH time)

We're a Tech scaleup in Europe and Asia with a mission to make the world fairer and more productive. We are doing this by making assets more transparent, trustworthy and accessible - starting with real estate. Incomes have stagnated, so more access to high value assets like real estate = less wealth inequality. We have first mover advantage!

Our values sit at the core of GetGround - no BS, pursuit of excellence, feedback obsession and healthy ego

GetGround in numbers

• 90 GetGrounders (ex Google, Meta, Uber etc)
• £1.5Bn+ of assets being added onto our platform annually
• 30,000+ users across 70 countries, with a 10% market share already
• Global hubs (UK, APAC, Middle East)

Role Overview: You will be responsible for overseeing all aspects of our operations in Makati, Philippines. You will lead a fast-growing team of customer support, operations, and accounting specialists, ensuring operational excellence and world-class customer support.

Responsibilities:

• Operational Leadership: ensuring that the Philippine operations team meets or exceeds requirements and service levels.
• Performance Management: Establish and monitor KPIs and take action (where applicable) to improve performance levels as required.
• Team Management: Manage and develop a team of specialists, fostering a culture of high performance, continuous improvement, and employee engagement.
• Customer Experience: Champion a customer-first mindset across the organisation, ensuring that all interactions are handled with professionalism, empathy, and effectiveness.
• Employee Experience: Collaborate with GetGround’s people team in London to build an employee experience locally that aligns closely with our company values.
• Collaboration: Work closely with our Accounting Operations Manager (also Philippines-based) and our team in the UK to align on business objectives.

Qualifications:

• Bachelor’s degree in Business Administration or similar
• Proven experience in a leadership role within a customer-focused industry
• Demonstrated success in driving operational excellence and delivering targets
• Proven leadership and people management skills, with the ability to motivate and inspire a diverse team
• The ability to translate business goals into actionable plans

What this role offers:

• Innovative Tech environment - be part of a fintech scaleup that is revolutionising real estate investing
• Career growth and development - plenty of opportunity for recognition
• Intensity and impact - a fast-paced, high-growth environment where your efforts directly impact our success

Our benefits

• Competitive salary
• 12 mental health days off annually (1 per month) on top of vacation and public holidays
• Team and company-wide events
• 360° performance reviews to promote a culture of growth and development
• Support for conferences and professional learning & development

Plus other benefits (check with your Recruiter)