Head of Inbound International

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Leads overall management of the Inbound International portfolio. Partners with global carrier partners and vendors on driving innovation and business opportunities that translate into best-in-class international portfolio and experience for customers here and abroad. Lays down the commercial foundations that will enable the Outbound unit to secure worldwide coverage and build an aggressive and profitable retail portfolio.

Duties And Responsibilities

• Create and deliver the overall strategy that will lead to the achievement of business performance metrics: revenue targets, profit and market penetration rates and customer satisfaction for all international services
• Define partnership strategy for all monetization plays and create pricing frameworks and policies to guide commercial negotiations
• Help translate strategy into action and orchestrate cross-functional teams and external stakeholders to deliver a seamless customer experience for all subscribers—inbound and outbound
• Lead commercial initiatives and service deployments that will enable the Outbound team to deliver a competitive retail portfolio and an unmatched network experience;
• Drive initiatives that enable true synergy between inbound and outbound businesses
• Create breakthrough strategies and models that will ensure Globe’s supremacy on the international front—from an innovation and commercial standpoint
• Provide leadership and guidance to commercial managers as they strategically evolve the inbound business to deliver value beyond rates and connectivity for Globe to be recognized as the telco of choice in the Philippines
  
  
  

KPI’s

• Financial (Total GSR, Total NSR, Payout Ratio, Bad Debts)
• Best-in-Class Experience Worldwide and Positive NPS: Partner Satisfaction
• Lift in Roamer Penetration
  
  
  

Top 3-5 Deliverables

• Achieve business goals across the board: financial, process and customer-related metrics
• End-to-end management of commercial deals, from creating pricing strategies and securing commercial agreements to actual launch and operational implementation
• Create commercial arrangements and drive service deployments that will drive growth for Outbound revenues, profitability and user penetration
  
  
  

Collaborate cross-functionally to address business challenges and future proof the inbound business

Competencies

• Business Acumen (analysis & insighting) and Entrepreneurial Mindset
• P&L Management
• Marketing & Growth Strategy
• Ability to lead, communicate and influence
• Strong analytical and negotiation skills
  
  
  

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.