Head of Delivery Operations

About this role:

Head of Delivery Operations will drive t performance in the country, ensuring safe, consistent, reliable, high-quality and profitable delivery of customer contracts, and leading to customer satisfaction and fulfilment of KONE business objectives. Drive competitive advantage through excellence in customer project management and field operations. Develop and implement global and local strategies. Drive operational excellence, value to customer business, and optimized execution capabilities in all parts of Delivery Operations. More details as below:

Safety and Quality

• Proactively drive outstanding performance in Safety and Quality in Delivery Operations
• Responsible for driving a culture of Safety and Quality throughout the organization
  
  

Customers

• Establish and promote service-minded culture and outside-in thinking in Delivery Operations
• Capture and feed Voice of Customer throughout Delivery Operations
• Ensure customer-centricity in all projects by understanding and serving customer needs and proactive communication throughout the project (i.e., transparency, flexibility, and dependability)
  
  

Management and people development

• Contribute to strategic planning and decision-making at the executive level to develop and implement a strategy for Delivery Operations that align with the organization’s overall vision and its current and long-term business objectives
• Lead, evaluate, and develop the operations team(s) and professionals to achieve the established budget, safety, quality and customer satisfaction goals. Identify and address competence development needs for Delivery Operations managers, project managers, supervisors and support functions
  
  

Installation

• Drive efficient, safe, and high-quality installation operations in line with KONE methods
• Ensure quality of resourcing and manage Installation capacity and competences
  
  

Project management

• Ensure that KONE adds value to customers’ projects with seamless and reliable project delivery
• Drive proactive identification and execution of value-add services and change order opportunities
• Drive profitable, reliable and efficient project management practices in line with KONE methods
• Manage and develop required project management competences
  
  

Delivery Operations management

• Own KONE Way Delivery Operating model in the Unit
• Ensure solid cross-functional Sales & Operations Planning
• Drive high-quality order book management (scheduling and revenue/cost forecasting)
• Actively improve Sourcing & Logistics performance with respective functions
• Actively drive good co-operation, alignment and synchronization with relevant Supply Units
  
  

Business performance

• Set targets for Delivery Operations, follow business performance and give actionable feedback based on business metrics
• Constantly identify gaps and improvement opportunities in sales volume, CMII and costs, and drive actions to improve business line performance
• Establish operating budgets and monitor customer service, safety, quality and financial performance to optimize resources and priorities investments
• Ensure effective deployment and benefit realization of KONE Way and local initiatives
• Provide input and feedback about changes needed to KONE Way
  
  

Other

• May have the responsibility of Frontline Customer Solutions Engineering operations
• May have the responsibility of Frontline Quality & Environment operations
  
  

Are you the one?

• Bachelor’s degree in engineering or related disciplines.
• Have a good understanding about escalator and elevators.
• Excellent in leadership management.
• Good command of English.
• Proven track record of P&L, business planning & controlling, budgeting and long term planning processes.
  
  

What do we offer?

• Development and growth opportunities within a global organization.
• Warm and friendly international working environment.
• Being part of an industry leader in sustainability.
  
  

If you would like to be considered for this role, please submit your application by 31 December 2024.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers