Head of Collections

GatedTalent - Connecting Top Executive Search Firms And Executives


Date: 19 hours ago
City: Remote
Contract type: Full time
Remote
An organization is seeking a Head of Collections to lead their team and drive their company’s expansion.

Requirements

 Responsibilities:


  • Oversee daily operations of the collections and repossession teams, ensuring compliance with company policies and achievement of monthly targets.
  • Develop and implement effective strategies and tools to optimize collections and minimize overdue accounts.
  • Identify areas for process improvement, implement best practices, and provide training to foster a high-performance culture within the team.
  • Conduct regular reviews of overdue accounts, prioritize collection efforts, and present progress reports to senior management.
  • Collaborate with other departments, such as Customer Service, Operations and Legal, to resolve issues and ensure a seamless collections process.
  • Coordinate with external parties, including law enforcement or third-party agencies, when necessary to recover assets or resolve disputes.
  • Ensure compliance with U.S. regulations and industry standards related to collections.
  • Effectively manage the team in a remote work environment, maintaining productivity and accountability.


Requirements:


  • 4+ years of experience in B2C collections, with at least 2 years in a leadership role.
  • Fluent in English (C1-C2 level).
  • Familiarity with relevant US laws, regulations, and best practices in collections.
  • Excellent leadership and team management skills.
  • Proficiency with Microsoft Office, Google Workspace and relevant collection softwares.


Working Hours:


  • 40-hours per week (full-time)


Benefits


  • Competitive salary with performance bonuses
  • Opportunities for professional and career growth.
  • Friendly and supportive team.
  • Opportunity to work at an international level.


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