HDSI: Concierge

To serve as the first point of contact for patients and visitors, ensuring a welcoming, organized, and efficient front desk experience. The receptionist is responsible for managing patient registration, appointment scheduling, and inquiries while supporting smooth clinic operations with professionalism and compassion.

Duties And Responsibilities

• Greet patients and visitors warmly upon arrival at the clinic
• Manage patient registration, Patient MD appointments, update MD directory, verify information, and ensure accuracy in records
• Answer phone calls, respond to inquiries, and relay messages professionally
• Schedule, confirm, and manage appointments and follow-ups, Patient appointments, MD directory monitoring.
• Coordinate with medical staff for patient flow and queue management
• Assist in processing HMO/insurance forms and direct patients to appropriate personnel
• Maintain cleanliness and orderliness of the front desk and waiting area
• Ensure proper filing and safekeeping of patient information and clinic documents
• Support administrative tasks and collaborate with other departments as needed
• Uphold data privacy, confidentiality, and excellent customer service at all times
  
  

Background And Qualifications

• Graduate of any 4-year course (preferably related to healthcare, business, or customer service)
• With or without experience (experience in a healthcare or clinic setup is an advantage)
• Strong interpersonal and communication skills, both in English and Filipino
• Professional appearance, courteous, and patient-oriented
• Basic computer literacy (MS Office, data entry, appointment systems)
• Organized, attentive to detail, and able to multitask efficiently
• Able to remain calm under pressure and handle irate patients professionally
• Willing to be assigned to clinic branches and work on shifts, weekends, or holidays if required
  
  

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Pursuant to the Data Privacy Act of 2012 (R.A. 10173), its Implementing Rules and Regulations, and other issuances of the National Privacy Commission, the RelianceCare Inc., OR it’s subsidiary or affiliate, such as ActiveOne Health, Inc., and Health Delivery Systems, Inc. (also doing business under the name and style of “Flexicare Benefit Solutions and Healthfirst Clinic”), whichever is applicable to this form, ("It" or "the Company", for brevity) commits to protect and keep the confidentiality, integrity, and availability of all personal data provided. It will only use personal information to process job applications. Any questions regarding the Company's privacy notice shall be coursed through Its Data Protection Officer at the following and applicable email addresses: RCI - [email protected], ActiveOne - [email protected], or HDSI - [email protected]

I have read and understood the above Notice and hereby give my consent to collect and process my personal data.*