HDSI: Clinic Administrative Supervisor

Job Objective / Purpose

The Clinic Administrative Supervisor will oversee the day-to-day administrative operations of the outpatient clinic, ensuring efficient delivery of support services, adherence to standard protocols, and excellent patient experience. The Clinic Administrative Supervisor provides leadership to non-clinical staff, supports coordination with medical personnel, and ensures compliance with regulatory and organizational standards.

This role will be hired under Health Delivery System, Inc. - a RelianceUnited company.

Duties And Responsibilities

• In charge of reviewing and validating consolidated statements of accounts (SOAs) from clinics to ensure accuracy and timely submission to the finance department.
• Supervise and oversee the performance of billing, HMO, and support staff
• Monitor daily clinic operations to ensure smooth and efficient workflow
• Coordinate administrative tasks such as patient scheduling, records management, inventory, and office supplies
• Ensure proper implementation of clinic policies, procedures, and documentation standards
• Support the Clinic Manager in maintaining DOH, LGU, and internal compliance requirements
• Resolve administrative issues, including patient concerns and staff scheduling conflicts
• Review and endorse daily reports, billing summaries, and operational logs
• Assist in onboarding, coaching, and performance evaluation of non-clinical personnel
• Coordinate with HMO coordinators, service providers, and clinic vendors for support services
• Uphold quality service standards and promote a culture of professionalism and patient-centered care
• Responsible for assisting and coordinating clinic project expansions and operational rollouts
  
  

Background And Qualifications

• Education
• Bachelor’s degree in healthcare administration, Business Administration, Nursing, or any related course
• Experience
• At least 1-2 years of experience in clinic or outpatient facility administration, with at least 1 year in a supervisory role
• Skills
• Strong understanding of clinic operations, patient flow, billing processes, and HMO coordination
• Proficient in Microsoft Office (Word, Excel) and clinic information systems or EMRs
• Excellent communication, leadership, and problem-solving skills
• Strong organizational and time management abilities
• Knowledge of DOH and LGU requirements for healthcare facilities is an advantage
• Able to handle multiple tasks in a fast-paced environment
• Others
• Willing to be assigned to clinic branches and work flexible schedules, including weekends when needed
  

Work Conditions

• Permanent Position
• 8-hour workdays, Monday through Friday
• To be assigned in Greenfield District, Mandaluyong City
• Occasional evening or weekend work may be required as job duties demand
  
  

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Pursuant to the Data Privacy Act of 2012 (R.A. 10173), its Implementing Rules and Regulations, and other issuances of the National Privacy Commission, the RelianceCare Inc., OR it’s subsidiary or affiliate, such as ActiveOne Health, Inc., and Health Delivery Systems, Inc. (also doing business under the name and style of “Flexicare Benefit Solutions and Healthfirst Clinic”), whichever is applicable to this form, ("It" or "the Company", for brevity) commits to protect and keep the confidentiality, integrity, and availability of all personal data provided. It will only use personal information to process job applications. Any questions regarding the Company's privacy notice shall be coursed through Its Data Protection Officer at the following and applicable email addresses: RCI - [email protected], ActiveOne - [email protected], or HDSI - [email protected]

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