Guest Services & Workplace Support Officer

The Guest Services & Workplace Support Officer, will be responsible for:

■ Site Operations

• Create a comfortable, welcoming, and hospitable experience for FCDO employees and visitors.
• Boost agility in the workplace by managing up-to-date visitor information and noticeboard updates.
• Handle internal & external calls and correspondence.
• Anticipate client needs through observation to create memorable experiences.
• Manage stationery requisition and related inventory management.
• Oversee site cleanliness and provide direction to cleaning staff to ensure spaces are kept clean and tidy
• Provide administrative support to the FM Operations team
• Additional responsibilities assigned by Facilities Manager
  
  

■ Customer Services

• Foster a sense of community and create happiness at work for our team, our client, and their guest.
• Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring, and timely service.
  
  

■ Visitor Management

• Provide personable and efficient visitor registration services.
• Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS).
• Enhance safety and security of our client’s facility by management of visitor movement.
• Execute emergency response plan to ensure safety of client and guest when necessary.
  
  

■ Concierge Services

• Deliver concierge service with local expertise and insider knowledge.
• Manage transportations request from visitors and employees. (if required)
  
  

■ Conference Meeting Room Booking

• Assist & educate client to achieve optimization and efficiency for meeting room bookings.
• Enhance user comfort and services by efficient turnaround of meeting rooms.
  
  

■ Mail Delivery Services

• Organize receipt and deliveries of all mails and courier services.
• Manage mail distribution records and mail logs.
  
  

Core Competencies:

The role will demonstrate the following competencies:

■ Ability to meet tight schedules and deliver high quality of work

■ High level of communication, interpersonal skills and attitude towards the customer

■ Proficiency with Microsoft Word, Excel and PowerPoint

■ Good command of verbal and written English

■ Able to cooperate and work well with others to meet targets

■ Support the team effectively as and when needed

■ Demonstrate and ensure to instill a culture in the team that match our ‘I am JLL’ core behaviors and values of being an Safety, Expert, Proactive, Innovative, Team Player and valuing the Customer

■ Ability to manage conflict and conflicting priorities

■ Demonstrates proactive & professional approach to customer service

■ Proven ability to manage multiple and complex operational matters on a daily basis

■ Demonstrates ability to prioritize and manage tasks in an efficient and timely manner

Experience:

■ 4-years’ experience in a related professional area

■ Prior experience to manage meeting room services is an advantage

■ Good computer skills in Microsoft Suite programs

■ Previous experience in general workplace administration and coordination