GS Integrated Logistics Global Support Specialist

Embark on your path towards a successful career. Kuehne+Nagel stands out as an innovative logistics company with adaptability and efficiency at our core. Our advanced processes enable us to deliver exceptional services to our clients and customers. Your knowledge, expertise and distinct skillsets will play a vital role in driving the organization’s growth.

Your Role

This BSS Application Specialist are handling all upcoming Support Request / Integration Failures originated by systems or stakeholders within the different customer engagements. BSS Application Support is acting on a global scale for more than 25 customers across all industries with their customized Solutions, in terms of IT Landscape, Processes and Functionalities. He/She is responsible for adherence to the customer specific GXP compliance at all time. Supports is given across more than 15 different internal/external IT enablers across the complete Supply Chain Solution. BSS Application Specialist are central point of contact for the different internal/external stakeholders involved in the different Customer Engagements, high level of communication skills are essential to this role. He/She is responsible to ensure that all Requests are handled within the agreed SLA and coordinate/ involve with 3rd Parties, such as 2nd or 3rd Level Support. He/She is independently working and solution finding in his/her approach, but fully supported by the IS Department.

Your Responsibilities

• Support / user support - instant help with user requests
• Checking, adjusting and refining error messages caused by missing and/or incorrect data sent from customers and third parties
• Timely resolution of issues and root cause analysis of each issue
• Bug reporting and follow up of fixes incl. testing
• Support during UAT / SiT sessions in cooperation with IM-S
• Emergency response (handling of mission critical situations)
• Providing data as for analysis, overviews, statistics, reports
• Set up and maintenance of master data for related applications
• Testing of new releases/new versions or customer related test in any applications in use
• Knowledge transfer and management
• Creating and conducting of training units and issuing of training material
• Deploying template solutions in accordance to standard requirements
• Deployment and improvement of IT processes
• Full Ownership and central point for multiple customer setups from Support Perspective
• Being responsible for continuous updating current process / knowledge for upcoming system / scope changes.
• Ensure cross training through the Team to ensure Backup Scenarios
• Handle Requests as per agreed SLAs
• Generating knowledge repository of issues and resolutions for future references
• Issuing of working instructions and other documentation for Business System support team
• Adhere to, if applicable, the WHO GDP guidelines (Technical report series) and EU guidelines latest version.
• Adhere to existing K + N Guidelines, Standard Operating Procedures and Working Instructions following the business process mapping (BPM) structure.
• If applicable: Compliance with the relevant GDP / GxP requirements, guidelines and quality standards for pharmaceutical customers.
  
  

Your Skills And Experiences

• Bachelor's Degree in Logistics/Supply Chain Related Degrees or any 4-year course
• Advance knowledge in MS Office applications
• General knowledge and experience in the Logistics and IT
• Understanding/Affinity of IT solutions and the implementation of IT solutions preferred
• Strong communication and problem-solving skills
• Ability to work individually and as a team member
• Ability to work with demanding deadlines
• Ability to establish priorities and accomplish multiple tasks, must be organized
• Experience in structured process analysis and process documentation skills
  
  

Good Reasons to Join

We are looking for individuals with a proven track record in developing customer solutions, who are action orientated and resourceful to join our dynamic warehousing and transportation environments. In return, you will gain access to professional development opportunities and international exposure in team-based surroundings. To find out why Kuehne + Nagel is the best place to advance your logistics career, start a conversation with us and click apply today!