GS Hosted Service Delivery Senior Specialist

Embark on your path towards a successful career. Kuehne+Nagel stands out as an innovative logistics company with adaptability and efficiency at our core. Our advanced processes enable us to deliver exceptional services to our clients and customers. Your knowledge, expertise and distinct skillsets will play a vital role in driving the organization’s growth.

Your Role

• Performs various activities to support RCC department and billing processes. - Provides quality assurance, quality control, and customer service; ensure that deadlines are met and tasks are completed.
  
  

Your Responsibilities

• Initiates and prepares the Import / Export shipments as per client profile and business needs.
• Actively communicates with Focal Point in local office.
• Maintains latest working instructions.
• Executes fast, accurate transaction processing with data parsing, entry, updating and organization.
• Works closely with other departments to deliver high level of service to customers.
• Reviews the information entered by the export office.
• Ensures all documents needed are complete e.g. Seaway Bill, Profit Loss or Credit Note, Intercompany Invoice.
• Resolves billing errors raised by RCC and Disputes Team.
• Performs other duties as assigned - Perform adhoc duties --bulk invoicing (Emergency Disruption Surcharge (EDS)), Review Crosstrade, Provide DG Information, Review Shipment Approval Request
• Participates tasks migrations through testing.
• Training of back up or new hires.
• Analyzes issues and attends to escalations and disputes
  
  

Your Skills And Experiences

• Bachelor's Degree (Logistics/Transportation, Computer Science/Information Technology, Business studies/management, Engineering (Computer/Telecommunication) or Economics)
• MS Outlook: Intermediate, Proficient in Microsoft (PowerPoint, Word)
• MS Excel: Basic
• Strong analytical skills
• Ability to work with demanding deadlines, establish priorities and accomplish multiple tasks, must be organized
• Ability to work 07:00-16:00 (local time), work on Philippine Holidays (Mandatory)
• Ability to work overtime as needed
• Strong Communication Skills
  
  

Good Reasons to Join

We are looking for individuals with an eye for details and a passion for risk management. In return, you will gain access to professional development opportunities and international exposure in a team-based environment. To find out why Kuehne + Nagel is the best place to advance your logistics career, start a conversation with us and click apply today!