Grab Support - Training Specialist

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Grab Support PH team works with senior leaders across the organization to lead impactful projects that enhance our customer experience. We value collaboration and a customer-centric approach in delivering world-class experience to our consumers and partners.

Get to Know the Role

As a Training Specialist, you will be responsible for designing and implementing effective training programs aimed at improving the skills of our support team, ultimately ensuring outstanding customer service across our platform.

This role reports to the Grab Support – Reporting & Analytics Manager and requires onsite work at our Exquadra Tower office five days a week.

The Critical Tasks You Will Perform

• Conduct the full scope of activities required to deliver new hire and ongoing training, including but limited to soft skills and product training.
• Ensure all class objectives are achieved and learning curve performance metrics are met according to a predefined plan.
• Design and develop training materials and curriculum to meet class objectives, conducting evaluations to develop new programs that address individual, departmental, or company needs.
• Coordinate with quality assurance and other departments to identify new training needs and/or changes to the existing training curriculum.
• Create and manage Learning Management System (LMS) courses for new launches, ensuring existing employees have access to updated training materials and resources.
• Monitor and report on training progress and effectiveness, providing actionable insights to improve training delivery.
• Stay updated with best practices in training methodologies to enhance learning experiences continuously.
  
  

Qualifications

What Essential Skills You Will Need

• At least 2 or more years of experience as a trainer or in a relevant field.
• Strong strategic thinking abilities, with a clear understanding of how training directly impacts business performance.
• Proven ability to build effective partnerships and collaborate with Operations, Quality, and Business Process teams to conduct Training Needs Analysis (TNA) and develop learning interventions.
• Well-versed in Instructional Design and familiar with best practices for adult learning
  
  

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
  
  

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.