Gorgias Technical Customer Support Specialist
TalentPop App
Date: 9 hours ago
City: Cagayan de Oro
Contract type: Full time
Remote
We’re Hiring: Gorgias Technical Customer Support Specialist (Remote)
About The Job
TalentPop is partnering with one of the fastest-growing E-Commerce brands to bring on a best-in-class Gorgias Technical Customer Service Representative. This is a senior-level remote role ideal for candidates who thrive in high-performance support environments and are ready to grow with a winning team.
About The Job
TalentPop is partnering with one of the fastest-growing E-Commerce brands to bring on a best-in-class Gorgias Technical Customer Service Representative. This is a senior-level remote role ideal for candidates who thrive in high-performance support environments and are ready to grow with a winning team.
- Full-time, remote position
- 6AM - 3PM PST (Monday to Friday) with 1-hour unpaid break
- Paid training hours: 11PM - 7AM PST (Sunday to Thursday)
- Work with global teammates in a fast-paced E-Commerce environment
- Immediate start preferred for qualified candidates
- Provide high-level technical support via Gorgias CRM (email, chat, and troubleshooting)
- Analyze data and offer insights for customer experience improvements
- Own ticket resolution end-to-end with accountability and urgency
- Track backlogs and ensure all customer queries are resolved promptly
- Deliver clear, quality-based communication that supports customer success
- Minimum 1 year of hands-on experience using Gorgias is REQUIRED
- 1+ year of experience in technical support or troubleshooting roles
- Exceptional written and spoken English communication skills
- Strong problem-solving skills and comfort navigating CRMs
- Highly motivated, intellectually curious, and resourceful
- Experience in E-Commerce or SaaS support is a strong plus
- Minimum internet speed: 20 Mbps (wired connection preferred)
- Own laptop or desktop with at least Intel i5 processor (or equivalent)
- Minimum of 8GB RAM
- Reliable power supply and quiet workspace
- Tech setup must meet remote work standards for productivity
- Project bonus opportunities and annual salary increase
- Permanent remote setup with long-term stability
- PTO and paid holidays
- Health and dental coverage or health stipend depending on location
- Career path opportunities: Team Lead, Trainer, and more
- Fast-growing company with room for advancement
- Collaborative and values-driven culture
- High-level training and support from a global team
- Opportunities to work with top-tier E-Commerce brands
- Commitment to personal and professional development
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Social Media Content Creator
TalentPop App,
Cagayan de Oro
2 weeks ago
Bring Your Ideas to Life as a Social Media Content Creator at TalentPop AppAre you a creative storyteller who thrives on crafting engaging content for online audiences? At TalentPop App, we’re on the hunt for a Social Media Content Creator who knows how to stop the scroll and spark meaningful engagement. This is your chance to turn ideas into impact—from...
Graphic Designers/ Video Editors
TalentPop App,
Cagayan de Oro
3 weeks ago
Bring Your Creativity to TalentPop App– We’re Hiring Graphic Designers and Video Editors!Are you passionate about visual storytelling and eager to make an impact in the E-Commerce space? TalentPop is on the lookout for talented Graphic Designers and Video Editors who can turn ideas into stunning visuals and engaging content.Why Join TalentPop?Health stipend or a health and dental coverage for...
Graphic Designer
TalentPop App,
Cagayan de Oro
3 weeks ago
Bring Your Creative Vision to Life as a Graphic Designer at TalentPop AppAre you a visual storyteller with a knack for digital design? At TalentPop App, we’re looking for a Graphic Designer who’s ready to make an impact. This is your opportunity to shape engaging content that reaches thousands, all from the comfort of your home.What You'll Be DoingCollaborate with...