Gorgias Technical Customer Support Specialist

We’re Hiring: Gorgias Technical Customer Support Specialist (Remote)

About The Job

TalentPop is partnering with one of the fastest-growing E-Commerce brands to bring on a best-in-class Gorgias Technical Customer Service Representative. This is a senior-level remote role ideal for candidates who thrive in high-performance support environments and are ready to grow with a winning team.

• Full-time, remote position
• 6AM - 3PM PST (Monday to Friday) with 1-hour unpaid break
• Paid training hours: 11PM - 7AM PST (Sunday to Thursday)
• Work with global teammates in a fast-paced E-Commerce environment
• Immediate start preferred for qualified candidates
  
  

What You'll Do

• Provide high-level technical support via Gorgias CRM (email, chat, and troubleshooting)
• Analyze data and offer insights for customer experience improvements
• Own ticket resolution end-to-end with accountability and urgency
• Track backlogs and ensure all customer queries are resolved promptly
• Deliver clear, quality-based communication that supports customer success
  
  

What We’re Looking For

• Minimum 1 year of hands-on experience using Gorgias is REQUIRED
• 1+ year of experience in technical support or troubleshooting roles
• Exceptional written and spoken English communication skills
• Strong problem-solving skills and comfort navigating CRMs
• Highly motivated, intellectually curious, and resourceful
• Experience in E-Commerce or SaaS support is a strong plus
  
  

Technical Requirements

• Minimum internet speed: 20 Mbps (wired connection preferred)
• Own laptop or desktop with at least Intel i5 processor (or equivalent)
• Minimum of 8GB RAM
• Reliable power supply and quiet workspace
• Tech setup must meet remote work standards for productivity
  
  

Perks & Benefits

• Project bonus opportunities and annual salary increase
• Permanent remote setup with long-term stability
• PTO and paid holidays
• Health and dental coverage or health stipend depending on location
• Career path opportunities: Team Lead, Trainer, and more
  
  

Why TalentPop?

• Fast-growing company with room for advancement
• Collaborative and values-driven culture
• High-level training and support from a global team
• Opportunities to work with top-tier E-Commerce brands
• Commitment to personal and professional development
  
  

Ready to apply? Join us in shaping the future of E-Commerce support.