Gorgias Technical Customer Support Specialist
TalentPop App
Date: 9 hours ago
City: Zamboanga
Contract type: Full time
Remote
We’re Hiring: Gorgias Technical Customer Support Specialist (Remote)
About The Job
TalentPop is partnering with one of the fastest-growing E-Commerce brands to bring on a best-in-class Gorgias Technical Customer Service Representative. This is a senior-level remote role ideal for candidates who thrive in high-performance support environments and are ready to grow with a winning team.
About The Job
TalentPop is partnering with one of the fastest-growing E-Commerce brands to bring on a best-in-class Gorgias Technical Customer Service Representative. This is a senior-level remote role ideal for candidates who thrive in high-performance support environments and are ready to grow with a winning team.
- Full-time, remote position
- 6AM - 3PM PST (Monday to Friday) with 1-hour unpaid break
- Paid training hours: 11PM - 7AM PST (Sunday to Thursday)
- Work with global teammates in a fast-paced E-Commerce environment
- Immediate start preferred for qualified candidates
- Provide high-level technical support via Gorgias CRM (email, chat, and troubleshooting)
- Analyze data and offer insights for customer experience improvements
- Own ticket resolution end-to-end with accountability and urgency
- Track backlogs and ensure all customer queries are resolved promptly
- Deliver clear, quality-based communication that supports customer success
- Minimum 1 year of hands-on experience using Gorgias is REQUIRED
- 1+ year of experience in technical support or troubleshooting roles
- Exceptional written and spoken English communication skills
- Strong problem-solving skills and comfort navigating CRMs
- Highly motivated, intellectually curious, and resourceful
- Experience in E-Commerce or SaaS support is a strong plus
- Minimum internet speed: 20 Mbps (wired connection preferred)
- Own laptop or desktop with at least Intel i5 processor (or equivalent)
- Minimum of 8GB RAM
- Reliable power supply and quiet workspace
- Tech setup must meet remote work standards for productivity
- Project bonus opportunities and annual salary increase
- Permanent remote setup with long-term stability
- PTO and paid holidays
- Health and dental coverage or health stipend depending on location
- Career path opportunities: Team Lead, Trainer, and more
- Fast-growing company with room for advancement
- Collaborative and values-driven culture
- High-level training and support from a global team
- Opportunities to work with top-tier E-Commerce brands
- Commitment to personal and professional development
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Freelance Remote Annotators (Philippines)
TransPerfect,
Zamboanga
1 week ago
Work Location: Philippines (remote/work from home)Workload: Flexible schedule (preferred weekly availability is 20 hours or more)Engagement Model: Freelance/Independent contractorLanguage Needed: EnglishDataForce by TransPerfect is looking for freelance English Annotators to be part of an innovative project related to Artificial Intelligence.ROLE DESCRIPTIONAs an annotator, you will be responsible for listening to short English audio recordings to generate detailed, accurate, and creative...
Product Design Assistant
TalentPop App,
Zamboanga
2 weeks ago
Bring Your Design Eye to Life as a Product Design Assistant at TalentPop AppAre you passionate about designing seamless user experiences and visually compelling digital interfaces? At TalentPop App, we’re looking for a Product Design Assistant who’s ready to support the development of sleek, user-centered designs that drive growth and delight our users. This is your opportunity to sharpen your...
Kitchen Manager
Opaa! Food Management,
Zamboanga
2 weeks ago
Position SummaryThe Kitchen Manager is responsible for directing the day-to-day operation of the kitchen to ensure Opaa! standards are met and maintained, and the kitchen is compliant with all safety and health regulations.Opaa! Food Management, Inc. operates in 8 states in the Midwest. Our pay rates vary depending on state and position. Please apply, and a Hiring Manager will discuss...
