Global HRSS Supervisor

Eaton


Date: 3 weeks ago
City: Tanauan
Contract type: Full time
What You’ll Do

  • Acts as supportive leader and coach to a team of professionals to help deliver high levels of service to internal clients
  • Supports process deployments and project implementations, showcasing expertise on process mapping and process design
  • Proactively identifies opportunities to improve processes across in-scope activities
  • Responsible for supervising the daily activities and workload of the team, including oversight of the accuracy and timely resolution of all incoming inquiries
  • Serves as an escalation point for the HRS HRSS and interacts with various levels and departments within the organization for problem resolution as needed
  • Trains and leads the team through issue resolution processes, including root cause analysis as well as issue and workload prioritization
  • Drives and supports the Global HRSS team to meet and exceed service level agreements (SLAs)
  • Responsible for the performance and professional development of the team through ongoing coaching, annual reviews and timely operations status updates
  • Promotes process adherence and business compliance and maintains high integrity in protecting Sensitive Personal Information (SPI)
  • Participates in the selection and training of new and existing team members
  • Manages multiple priorities simultaneously
  • Performs other duties as assigned


Qualifications

  • Bachelor’s degree.
  • 3 to 5 years of supervisory experience, preferably in HR/BPO Operations.
  • Relative experience in Talent Acquisition Services/RPO, preferred.
  • Highly skilled in stakeholder management and relationship building
  • Strong Project Management Skills
  • Strong Internal and External Customer Focus
  • Excellent Oral and Written Communications Skills
  • Risk and Issue Management
  • Detail-oriented
  • Strong analytical and problem solving skills
  • Passionate about quality and efficiency
  • Able to work well with people across multiple functions and cultures
  • Advanced PC skills (Microsoft Excel, Outlook, Word and databases)


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