Global HRSS Supervisor
Eaton
Date: 6 days ago
City: Tanauan
Contract type: Full time
What You’ll Do
- Acts as supportive leader and coach to a team of professionals to help deliver high levels of service to internal clients
- Supports process deployments and project implementations, showcasing expertise on process mapping and process design
- Proactively identifies opportunities to improve processes across in-scope activities
- Responsible for supervising the daily activities and workload of the team, including oversight of the accuracy and timely resolution of all incoming inquiries
- Serves as an escalation point for the HRS HRSS and interacts with various levels and departments within the organization for problem resolution as needed
- Trains and leads the team through issue resolution processes, including root cause analysis as well as issue and workload prioritization
- Drives and supports the Global HRSS team to meet and exceed service level agreements (SLAs)
- Responsible for the performance and professional development of the team through ongoing coaching, annual reviews and timely operations status updates
- Promotes process adherence and business compliance and maintains high integrity in protecting Sensitive Personal Information (SPI)
- Participates in the selection and training of new and existing team members
- Manages multiple priorities simultaneously
- Performs other duties as assigned
- Bachelor’s degree.
- 3 to 5 years of supervisory experience, preferably in HR/BPO Operations.
- Relative experience in Talent Acquisition Services/RPO, preferred.
- Highly skilled in stakeholder management and relationship building
- Strong Project Management Skills
- Strong Internal and External Customer Focus
- Excellent Oral and Written Communications Skills
- Risk and Issue Management
- Detail-oriented
- Strong analytical and problem solving skills
- Passionate about quality and efficiency
- Able to work well with people across multiple functions and cultures
- Advanced PC skills (Microsoft Excel, Outlook, Word and databases)
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