Global HR Shared Service Supervisor

What You’ll Do

The Global HRSS Team Lead is responsible to manage a group of highly skilled HR Analysts, partner with the business to support business growth and support more complex processes, within the defined Service Level Agreement. He/she should be strategic and flexible with working in a fast-paced shared services environment, with excellent project and operations management skills to support new process deployments and business stabilization. He/she will leverage the talent of a team of professionals and manage the day-to-day activities to ensure successful delivery of services to our internal clients and contributing to the long-term development of HR Services organization.

• Acts as supportive leader and coach to a team of professionals to help deliver high levels of service to internal clients.
• Supports process deployments and project implementations, showcasing expertise on process mapping and process design.
• Proactively identifies opportunities to improve processes across in-scope activities.
• Responsible for supervising the daily activities and workload of the team, including oversight of the accuracy and timely resolution of all incoming inquiries.
• Serves as an escalation point for the HRS HRSS and interacts with various levels and departments within the organization for problem resolution as needed
• Trains and leads the team through issue resolution processes, including root cause analysis as well as issue and workload prioritization
• Drives and supports the Global HRSS team to meet and exceed service level agreements (SLAs)
• Responsible for the performance and professional development of the team through ongoing coaching, annual reviews and timely operations status updates
• Promotes process adherence and business compliance and maintains high integrity in protecting Sensitive Personal Information (SPI)
• Participates in the selection and training of new and existing team members
• Manages multiple priorities simultaneously
• Performs other duties as assigned
  
  
  

Qualifications

• Bachelor’s degree.
• 3 to 5 years of supervisory experience, preferably in HR/BPO Operations.
• Relative experience in Shared Services/BPO, preferred. Experience with Oracle or any other HRMS applications.
• Highly skilled in stakeholder management and relationship building
• Strong Project Management Skills
• Strong Internal and External Customer Focus
• Excellent Oral and Written Communications Skills
• Risk and Issue Management
• Detail-oriented
• Strong analytical and problem solving skills
• Passionate about quality and efficiency
• Able to work well with people across multiple functions and cultures
• Advanced PC skills (Microsoft Excel, Outlook, Word and databases)
  
  
  

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