Global Capabilities Center (GCC) Country Manager
Centerline
Date: 3 weeks ago
City: Bacolod City
Contract type: Full time
Overview
Position Summary:
The Global Capabilities Center (GCC) Country Manager will lead and manage the operations of the company's GCC in Philippines. This role is responsible for ensuring the GCC delivers high-quality services across various functions, aligns with global strategies, and drives the continuous improvement of processes. The GCC Country Manager will also be a key liaison between the global leadership team and the local GCC, ensuring alignment on business goals, cultural integration, and operational excellence.
Who We Are:
At Centerline, we design, build, and maintain industry-leading critical infrastructure across North America. Our technicians, engineers, and professional staff bring unmatched expertise to each job, working as a team to deliver consistent, exceptional results.
With demand for connectivity at an all-time high, Centerline’s opportunities for growth are limitless — and so are yours. We’re committed to fostering your professional advancement and supporting your career journey.
We look for team members who demonstrate our core values: Safety, Collaboration, Reliability, Integrity, Passion, and Technology. This S.C.R.I.P.T. is key to our team’s success, allowing everyone to reach their full potential.
Join us today. Together, we’re building a better network.
Responsibilities
Strategic Leadership:
Education:
Employment Set-up: Work on-site
Employment Type: Full-Time
Position Summary:
The Global Capabilities Center (GCC) Country Manager will lead and manage the operations of the company's GCC in Philippines. This role is responsible for ensuring the GCC delivers high-quality services across various functions, aligns with global strategies, and drives the continuous improvement of processes. The GCC Country Manager will also be a key liaison between the global leadership team and the local GCC, ensuring alignment on business goals, cultural integration, and operational excellence.
Who We Are:
At Centerline, we design, build, and maintain industry-leading critical infrastructure across North America. Our technicians, engineers, and professional staff bring unmatched expertise to each job, working as a team to deliver consistent, exceptional results.
With demand for connectivity at an all-time high, Centerline’s opportunities for growth are limitless — and so are yours. We’re committed to fostering your professional advancement and supporting your career journey.
We look for team members who demonstrate our core values: Safety, Collaboration, Reliability, Integrity, Passion, and Technology. This S.C.R.I.P.T. is key to our team’s success, allowing everyone to reach their full potential.
Join us today. Together, we’re building a better network.
Responsibilities
Strategic Leadership:
- Develop and execute the strategic plan for the GCC in alignment with the company's goals.
- Lead the expansion and scaling of the GCC’s operations to support North American business needs.
- Work closely with global leadership to identify and implement new capabilities and services in the GCC.
- Oversee the day-to-day operations of the GCC, ensuring efficiency, effectiveness, and quality of service.
- Manage budgets, resources, and performance metrics to ensure the GCC meets or exceeds its targets.
- Drive process improvements and innovation to enhance service delivery and operational efficiency.
- Build, lead, and mentor a high-performing team, fostering a culture of collaboration, innovation, and excellence.
- Develop talent and succession plans to ensure the GCC has the capabilities to meet future demands.
- Promote a positive work environment that attracts and retains top talent.
- Serve as the primary point of contact between the GCC and global leadership, ensuring alignment on strategic priorities.
- Collaborate with cross-functional teams globally to ensure seamless integration of services and alignment with global processes.
- Build and maintain strong relationships with key stakeholders, including local government and regulatory bodies, as necessary.
- Ensure the GCC operates in compliance with all local and international laws, regulations, and corporate policies.
- Identify and mitigate risks associated with GCC operations, including business continuity planning and crisis management.
- Regularly assess and report on the performance, risks, and opportunities of the GCC to global leadership.
- Promote and integrate the company’s global culture and values within the GCC.
- Ensure the local team is aligned with and committed to the company's mission, vision, and strategic objectives.
Education:
- Bachelor's degree in Business Administration, Operations Management, or a related field or equivalent years of related experience; an MBA or equivalent advanced degree is preferred
- 10+ years of experience in managing large-scale operations, preferably in a Global Capabilities Center, Call Center, Shared Services, or Business Process Outsourcing (BPO) environment
- Proven track record of leadership in a multi-national or global organization
- Experience in managing teams across different functions such as Accounting, Finance, Human Resources, IT, Engineering, Customer Support and Operations.
- Working knowledge of Philippines employment laws and customs
- Strong leadership and people management skills with the ability to inspire and motivate a large, diverse team
- Excellent communication and stakeholder management skills
- Strategic thinking and the ability to align local operations with global objectives
- Strong financial acumen and experience in budget management
- Ability to navigate and manage compliance and regulatory requirements
Employment Set-up: Work on-site
Employment Type: Full-Time
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