GENERAL MANAGER - RETAIL OPERATIONS/APPLIANCES - MAKATI

Role Overview:

The General Manager of Operations will have a track record of sales performance, and oversee all aspects of the company's operations, driving delivery and growth of the business.

Key Responsibilities:

• Strategic Planning:

o Work closely with the executive team to develop sales and execute long-term business plans.

o Identify opportunities for growth, innovation, and process improvement within the operations department.

o Lead the implementation of new technologies and practices to stay ahead of industry trends.

• Financial Management:

o Prepare and manage the operations budget, ensuring cost-effectiveness and resource optimization.

o Monitor financial performance, identifying and addressing variances and opportunities for improvement.

o Work with the finance team to develop accurate forecasting and reporting.

• Customer Focus:

o Ensure that the company's products meet or exceed customer expectations in terms of quality, delivery, and service.

o Develop strong relationships with key clients, suppliers, and partners to support business objectives.

o Handle escalated customer issues, ensuring timely and satisfactory resolution.

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, Engineering, or a related field (MBA preferred).

• Minimum of 10 years of experience in operations management and sales, preferably within the manufacturing or construction industries.

• Proven track record of leadership in managing large teams and complex operations.

• Strong und5

• Excellent financial acumen, with experience in budgeting, forecasting, and cost management.

• Exceptional communication, negotiation, and interpersonal skills.

• Ability to think strategically and execute operational plans effectively.

• Experience in the windows and doors industry is a strong plus