General Administrator

Concert8 Solutions


Date: 4 days ago
City: Taguig
Contract type: Full time
We are looking for a proactive and organized General Administrator with at least 2 years of relevant experience. The ideal candidate will handle various administrative tasks, coordinate operations, and support multiple functions, ensuring seamless processes from start to finish.

Responsibilities:

Immediate Tasks (Administrative Support):

  • Handle inbound calls using scripts and route them to appropriate teams.
  • Manage web chat and SMS inquiries, escalating complex issues as needed.
  • Create and update work orders, tracking progress and completion.
  • Review candidate resumes and shortlist qualified applicants.
  • Confirm worker availability and coordinate with dispatch teams.


Mid-Term Coordination:

  • Collect and verify staff timesheets; enter data into payroll systems.
  • Facilitate remote communication for onsite checks and collect feedback.
  • Monitor worker welfare and send out birthday messages.
  • Maintain client communication and provide order updates.
  • Create, update, and track client orders through to fulfillment.


Long-Term Client Interaction & Onboarding:

  • Log and track client cases, ensuring proper resolution.
  • Guide clients through onboarding and account setup.
  • Track and follow up on missing worker documents during onboarding.


Qualifications:

  • Minimum of 2 years of experience as a general administrator.
  • Strong organizational, communication, and multitasking skills.
  • Ability to work independently and meet deadlines.
  • Experience with call handling, customer support, or dispatch coordination is a plus.
  • Suitable office space for work-from-home.
  • Must have your own Laptop/ PC, Headset with noise-canceling feature & webcam


If you thrive in a dynamic environment and enjoy working across various functions, wed love to hear from you!

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