Gaming Customer Support (Email & Chat)
TapTalent.ai
Date: 1 week ago
City: Pasig City
Contract type: Full time
We're Hiring: Gaming Customer Support (Email & Chat)!
Join our dynamic team as a Gaming Customer Support representative, where you'll be the frontline hero for gamers seeking assistance. We are looking for a passionate individual with excellent communication skills and a knack for problem-solving to help enhance our players' experiences.
Responsibilities
Ready to level up your career? Apply now and join us on this exciting journey!
Join our dynamic team as a Gaming Customer Support representative, where you'll be the frontline hero for gamers seeking assistance. We are looking for a passionate individual with excellent communication skills and a knack for problem-solving to help enhance our players' experiences.
Responsibilities
- Live Customer Support for contest entrants via email and live chat feature - Zendesk and Intercom
- Handling support requests and escalating them to the appropriate parties
- Monitor for critical site issues and escalate to the proper channels to ensure a speedy resolution
- Resolve bet and contest inquiries regarding sporting rules & account and billing inquiries from users
- Requests include: verifying user identities during sign-up, gameplay questions, the status of withdrawals, and more
- 2+ years experience in a customer support or operations role (sports, tech, start-up a plus)
- Knowledge of and enthusiasm for sports, sports gaming, and technology is a must
- Knowledge of online gaming fraud, payments, gaming tools, systems, reports is highly preferred
- Experience working with Customer Support tools like Zendesk and Intercom
- Outstanding written communicator
- Collaborative, team-oriented mindset
- Strong internet connection and reliability
- Amenable to work on Thursday, Friday, Saturday, Sunday, and Monday in East Coast Timezone/ET.
- Willing to report in the office for 3 Months and will transition in a Hybrid Setup (3 WOS & 2 WFH)
Ready to level up your career? Apply now and join us on this exciting journey!
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