Front Office Supervisor (Reception)
Shangri-La Group
Date: 1 day ago
City: Cebu City
Contract type: Full time
Shangri-La Mactan, Cebu
Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La Mactan, Cebu is a multi-faceted leisure destination that provides a compelling mix of luxury relaxation and wellness, lively entertainment, and exciting recreational activities. Guests can savour beach-side luxe within its spacious rooms and suites, along with enticing wining and dining options.
The well-loved 5-star resort takes pride in its delectable cuisine, exciting room promotions, their genuine Asian hospitality and Shangri-La signature service, for that long-awaited tropical getaway.
We are looking for a Front Office Supervisor (Reception).
As a Front Office Supervisor (Reception), we rely on you to:
Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La Mactan, Cebu is a multi-faceted leisure destination that provides a compelling mix of luxury relaxation and wellness, lively entertainment, and exciting recreational activities. Guests can savour beach-side luxe within its spacious rooms and suites, along with enticing wining and dining options.
The well-loved 5-star resort takes pride in its delectable cuisine, exciting room promotions, their genuine Asian hospitality and Shangri-La signature service, for that long-awaited tropical getaway.
We are looking for a Front Office Supervisor (Reception).
As a Front Office Supervisor (Reception), we rely on you to:
- Ensure smooth operation on a daily basis
- Lead the team to maintain a high standard of service
- Prepare reports including but not limited to room occupancy and revenue data
- Solicit guest feedback in order to enhance the hotels performance
- Create an exception experience for all hotel guests
- Takes pride in being a hotelier
- Loves interacting with guests from all backgrounds
- Communicates and writes with fluency in English (and local language)
- Preferably has relevant experience with an international 5* hotel group
- Enjoys coming up with best fit solutions
- Is a friendly, helpful and trustworthy leader
- Must be detail-focused and guest-oriented
- Has no fear of challenges
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