Front Office Supervisor (NUSTAR)
Robinsons Land Corporation
Date: 2 weeks ago
City: Cebu City
Contract type: Full time
Department
Front Office
Employee Type
Probationary
Job Responsibilities
Shift Supervision:
2 - 3 years
Job posted on
2025-09-04
Front Office
Employee Type
Probationary
Job Responsibilities
Shift Supervision:
- Oversee daily operations during assigned shifts.
- Ensure the front office team is well-prepared and adequately staffed.
- Manage guest check-ins, check-outs, and inquiries.
- Provide exceptional customer service and resolve guest issues or special requests.
- Handle complaints efficiently to ensure guest satisfaction.
- Coordinate with other hotel departments to meet guest needs.
- Supervise front desk staff, including receptionists and concierges.
- Conduct shift briefings and debriefings for smooth transitions.
- Maintain a professional atmosphere at the front desk.
- Assist with room reservations, ensuring accuracy in bookings.
- Collaborate with management to optimize room occupancy based on preferences.
- Assists and take over room assignment duties in the absence of Rooms Controller.
- Monitor billing accuracy and payment collection processes.
- Handle cash and credit card transactions per hotel policies.
- Reconcile cash registers at shift end.
- Train and mentor front desk staff to enhance their skills.
- Provide ongoing coaching and feedback to team members.
- Utilize hotel management software for operational tasks.
- Troubleshoot technical issues related to front office systems.
- Maintain effective communication with other departments (housekeeping, maintenance, etc.).
- Prepare shift reports for management review.
- Implement security protocols and emergency procedures.
- Ensure the safety of guests and employees during shifts.
- Ensure adherence to hotel policies, procedures, and local regulations.
- Stay updated on hospitality laws relevant to operations.
- Complete other duties as assigned.
- University graduate preferred but not required.
- Previous experience in a supervisory role within a front office setting is essential.
- Strong interpersonal skills, problem-solving abilities.
- Conversant and fluent in English (oral and written), other languages preferred.
- Flexibility to work on weekends, public holidays and occasional long shifts.
2 - 3 years
Job posted on
2025-09-04
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