Front Office Associate
Marivent Hotels & Resorts - VS Hotel and Victoria Sports Club
Date: 3 weeks ago
City: Quezon City
Contract type: Full time
Duties & Responsibilities
- Welcome customers and guests in a warm and friendly manner.
- Assists customers in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
- Knows all essential aspects of our business operations.
- Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers.
- Balances cash drawer by counting cash at beginning and end of work shift.
- Monitors lobby and work area determine customer flow.
- Responds to customer inquiries and requests in a timely, friendly, and efficient manner.
- Acts as the site liaison for the services and sales center.
- Coordinating guest requests with housekeeping, concierge, and maintenance departments to ensure smooth operations. Answering telephone calls, as well as screening and forwarding calls.
- Copying, scanning, and filing documents.
- Monitoring office supplies and ordering replacements.
- Keeping the reception area tidy and observing professional etiquette.
- Providing information about hotel amenities, local attractions, and ensuring guest satisfaction by resolving any issues or complaints promptly.
- Handling room bookings, cancellations, and modifications while maintaining accurate records.
- Greeting guests, verifying reservations, processing payments, and issuing room keys.
- Maintain a constructive attitude and add toward a quality work environment.
- Perform various office tasks and should be disposed to carrying out clerical duties assigned in accordance with the particular office procedure.
- Should be well groomed in clerical occupations with good understanding of office management practices.
- Make necessary report regarding client's feedback, suggestions and complaints.
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
- Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field.
- Excellent communication, customer service, and leadership skills.
- Strong organizational and time-management skills.
- Solid interpersonal skills.
- Must be willing to work on shifting schedule.
- Competency with Microsoft Office.
- Ability to adapt to changing situations in a calm and professional manner.
- Strong written and verbal communication skills.
- Previous hospitality experience would be advantageous.
- Must have flexible hours.
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