Front Office Associate

Marivent Hotels & Resorts - VS Hotel and Victoria Sports Club


Date: 4 days ago
City: Quezon City
Contract type: Full time
Duties & Responsibilities

  • Welcome customers and guests in a warm and friendly manner.
  • Assists customers in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
  • Knows all essential aspects of our business operations.
  • Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers.
  • Balances cash drawer by counting cash at beginning and end of work shift.
  • Monitors lobby and work area determine customer flow.
  • Responds to customer inquiries and requests in a timely, friendly, and efficient manner.
  • Acts as the site liaison for the services and sales center.
  • Coordinating guest requests with housekeeping, concierge, and maintenance departments to ensure smooth operations. Answering telephone calls, as well as screening and forwarding calls.
  • Copying, scanning, and filing documents.
  • Monitoring office supplies and ordering replacements.
  • Keeping the reception area tidy and observing professional etiquette.
  • Providing information about hotel amenities, local attractions, and ensuring guest satisfaction by resolving any issues or complaints promptly.
  • Handling room bookings, cancellations, and modifications while maintaining accurate records.
  • Greeting guests, verifying reservations, processing payments, and issuing room keys.
  • Maintain a constructive attitude and add toward a quality work environment.
  • Perform various office tasks and should be disposed to carrying out clerical duties assigned in accordance with the particular office procedure.
  • Should be well groomed in clerical occupations with good understanding of office management practices.
  • Make necessary report regarding client's feedback, suggestions and complaints.
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.

Qualifications, Skills And Experience

  • Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field.
  • Excellent communication, customer service, and leadership skills.
  • Strong organizational and time-management skills.
  • Solid interpersonal skills.
  • Must be willing to work on shifting schedule.
  • Competency with Microsoft Office.
  • Ability to adapt to changing situations in a calm and professional manner.
  • Strong written and verbal communication skills.
  • Previous hospitality experience would be advantageous.
  • Must have flexible hours.

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